Several other functions can be performed within the Alarm Handling form. These additional functions are used to manage requests and customer needs.
Articles
Temporary Comments
In the course of processing alarms, it may be necessary to add temporary comments to the customer record.
Adding a Temporary Comment from an Alarm
Click the Plus sign (➕) to the right of the comments on the right-hand side of the...
Temporary Schedules
Upon notification from a customer, users may add a Temporary Schedule on their behalf.
Adding a Temporary Schedule from an Alarm
Validate the customer contact and ensure they are allowed to change a schedule.
When available,...
On Test
Accounts may be placed On Test for multiple reasons and from multiple locations. See this article for more details for placing accounts on and off Test. ...
Creating a Pre-Cancel Event
From time to time, a customer may call because they tripped their alarm or because they plan on tripping their alarm. This constitutes a Pre-cancel in Manitou 2.x Web client.
Add a Pre-cancel:
Press F9 on your keyboard, use a custo...