Articles
Alarm Handling - Defer Alarm
The Alarm Handling - Defer action sends the alarm on screen back to the alarm queue.
Normal - Returns the alarm to the queue with no restrictions.
To Auto Client - Returns the alarm to the queue for the Auto Client to do ...
Alarm Handling - Suspend
The Alarm Handling - Suspend action places the alarm on Hold for a specified period of time. Manitou allows the action to also set a new priority.
Suspend Period - How long to suspend the event.
Interval - Seconds, Minut...
Alarm Handling - Close
The Alarm Handling - Close command allows the addition of the close instructions to Action patterns, allowing the ability to set default resolution codes.
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Alarm Handling - Escalate
The Alarm Handling - Escalate command allows the replacement and closure of the current alarm in lieu of a new escalated alarm.
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Entity Handling - Contact
The Entity Handling - Contact command, defines who to contact in the event of an alarm. Contact is phone, email, SMS, or other contact points for making alarm notifications. Contact relates to verification and two-way communications with contact...
Entity Handling - Notify
The Entity Handling Notify action is used to make contact with responsible parties when the operation doesn't require a response.
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Entity Handling - Report
The Entity Handling Report command sends contact and activity report to the selected person(s) with the details of the alarm.
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Action Handling - Wait
The Alarm Handling Wait action is a rarely used task carried over from Manitou's Workflow functionality. Wait is a hold period, in seconds that delays the next action. This action is often used for actions that may be awaiting a response.
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Action Handling - Label and Jump To
The Action Handling Label action identifies a location in an action pattern to which the Action Handling Jump To action is used to go to that point in the action pattern. While the Jump To is listed before the Label under Action Handling, the ...
Action Handling - Section Header Start & End
The Action Handling Section Header and End commands mark off sections of an action pattern that may be expanded and collapsed within the Action Pattern.
The description clarifies what is housed within the section.
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Data Handling - Launch
The Data Handling Launch command allows the connection of linked software systems configured in Manitou. These connections are managed within the Supervisor Workstation.
A common use for this is when an operator determines that the account...
Data Handling - Show
The Data Handling Show command allows to section and delivery of key information for the
Category - Determines the location of the item to Show.
Details - Based on the selected category, the available items list.
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Data Handling - Attention
The Data Handling Attention command, is not recommended for regular use in Action Patterns. An Attention is a passive delivery of information to an operator. This doesn't encourage understanding or properly execution of the information provided....
Data Handling - Prompt
The Data Handling Prompt command is an active alternative to the Attention. This provides the operator with instructions, or questions, to complete, that walks the operator through the alarm handling process and can be used to apply logic items. ...
Data Handling - Set
The Data Handling Set command allows the establishment of specific values that are used for logic or other data management for alarm processing.
Variable - Names the Set command for use in the Action Pattern.
Value - This...
Data Handling - Remark
The Data Handling Remark command is used to note specifics about the action pattern.
Please note, using this before automated actions will disable the Auto Client's ability to process automatic actions. Also, the Remark is a value t...
Data Handling - Log Line
The Data Handling Log Line command provides a vehicle to collect and enter data into the alarm, and customer, activity log while processing alarms. This feature may collect variables and insert collected data from them into the customer activit...
Data Handling - Enhanced Script
The Data Handling Enhanced Script command allows the selection of any Operator scripts created within the Enhanced Scripts form. These are used to collect information in a single location, as opposed to Prompts which are one item at a time....
External Handling - Send and Connect
The External Handling commands of Send and Connect commands allow the connection to items monitored at the location.
Send uses Reverse Channel commands to connect to devices at the monitored location.
Connect selects...
Logic Handling - If, Else, End If
The Logic Handling If, Else, and End If commands are used to apply logic to binary values. IF commands evaluate two items. True or False, Yes or No, 0 or 1, and the like.
Every IF command must have an END IF.
IF
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Logic Handling - Select, Case, Otherwise, End Select
The Logic Handling Select, Case, Otherwise, and End Select commands are used to apply logic to multiple values. Select , Case , and Otherwise commands evaluate as many items as needed.
Prior to utilizing the Select and Case values, be...