Articles
Maintenance Issues
Maintenance Issues identify data or entity-related issues that require attention.
Maintenance Issue Examples
Phone number or Contact Point issues.
Customer requested, but not validated, change.
Missing Services
Reminder...
Viewing an Existing Maintenance Issue
Maintenance Issues identify data or entity-related issues that require attention. When an account or alarm indicates there is an outstanding Maintenance issue, you can either load the record with the issue or view all issues on the Maintenance I...
Creating a New Maintenance Issue
Creating a Maintenance Issue
While some automations create Maintenance Issues, it is possible to also manually create them. Here's how:
Load the Customer or other Entity that requires the Maintenance Issue.
Navigate to the M...
Editing a Maintenance Issue and Marking it as Resolved
Keeping Maintenance Issues up to date is vital to ensuring a quality customer experience. Any time an entity record possesses a Maintenance Issue, the system generates a warning dialog on that record and in alarms related to that entity.
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Adding a New Technician
Technicians available for Maintenance Issue management are pulled from the specific person-type of Technician .
Setting a Monitoring Company Contact to a Technician
Load the Monitoring Company record, navigate to the Contact L...