This article details how to change a customer account number.
In order to complete this action, there may be no active alarms in the alarm queue for this customer or any related customers (main/sub, master/related to master).
- Load the customer record to change.
- Navigate to the Tools menu within the Operator Workstation.
- Select Change Customer ID.
- Enter the new Customer ID, and click Change.
- Validate your password.
Additional Information:
It is not possible to change account numbers on accounts that currently have alarms active in the alarm queue. If you experience a “router error” when changing an account ID; you may need to disconnect the accounting company ID change the account number then re-link it.