Manitou Knowledge Base
Table of Contents
Table of Contents
Toggle navigation
Click for Bold Group Support Portal
Home
Glossary
Manitou - Getting Started
Your Manitou Guide: Start Here
Manitou Overview
Manitou Overview eLearning
Manitou Web Client Overview
Manitou Overview
Manitou Overview Hamburger Icon Menus
Manitou Overview Shortcut Icons
Manitou Overview Action Shortcuts
Manitou Overview Navigator
Manitou Overview Standard Dashboard
Manitou Overview Dashboard Recent Customers
Manitou Overview Dashboard Statistics
Manitou Overview Alarm Counts and Watchdog Messages
Manitou Overview Link Test
Accounts Receivable Contacts & Escalation Guide
System Requirements
Logging on to Manitou Web Client
Standard Icons in Manitou Web Client
Manitou User Settings
Custom Dashboards
Customer Watch List
UL Monitoring Layout
Account and Entity Types
Keyboard Shortcuts
Standard Shortcuts
Alarm Processing Shortcuts
Customer Record Navigation
Customer Portal
Requesting a Login to the Customer Portal
Logging into the Customer Portal / Resetting Your Password
Submitting a Case on the Customer Portal
How We Evaluate a Feature Request
Product Request Development Lifecycle
Manitou Training Agendas
Technical Support Escalation Guide
Bold Group Customer Billing Info
How to Make a Payment - Manitou
How to Make a Payment by Check or Wire Transfer - Manitou
Manitou Onboarding Guide
Manitou Cloud Onboarding Guide
Manitou
Action Required for Microsoft Exchange Web Services Retirement
Alarm Handling
Manitou Alarm Handling eLearning
Manitou Advanced Operations eLearning
Alarm Handling Training Guide
Alarm Handling
Alarm Queue
Alarm Queue Columns
Filtering the Alarm Queue
Operator Cancel from Queue
Notified Contacts
Alarm Tracking
Alarm Tracking
Configuring Alarm Tracking
Tracking Display
Tracking Alarms
Concurrent Alarm Handling
Signal Processing Attributes Guide
Customer Guidance – Late Open/Close Alarms
New
Customer Wizard
Customer Wizard - Inital Setup
Customer Wizard - Launch the Customer Wizard (Step 1)
Customer Wizard - Name and Address (Step 2)
Customer Wizard - Contact Points (Step 3)
Customer Wizard - Monitoring Details (Step 4)
Customer Wizard - Systems (Step 5)
Customer Wizard - Contacts (Step 6)
Customer Wizard - Call Lists & User Defined Fields (Step 7)
Customer Wizard - Complete New Customer Record (Step 8)
New Customer Entry in the Manitou Web Client
Data Entry
Manitou Data Entry eLearning
Customer
Add a Customer
Customer Record Decision Guide
Add a Customer
New Monitoring Details
New Customer - Contacts
New Customer Call Lists
Creating Main and Sub-accounts
Customer Record Statuses
Customer Details
UL Grades
Manitou Linking to SedonaOffice
Customer Systems
Customer Systems - Programming
Customer Systems - Areas and Zones
Customer Systems - Devices
Customer Systems - Users List
Customer Systems - Reminders
Customer Action Patterns
Customer Enhanced Subscriptions
Customer GPS Tracking
Customer Monitoring Services
Customer Contact List
Contact Person Permissions
Customer Call List
Customer General Schedules
Customer Activity Log
Customer Permits
Customer Comments
Customer User Defined Fields
Plans
Plans
Adding a Plan
Adding Layers to a Plan
Adding an Area to a Plan
Adding Zones to a Plan
Adding a Sector
Adding a Device
Adding Fields of View to a Plan
Linked Views
Add a Label to a Plan
Add a Compass to a Plan
Accessing Plans During an Alarm
Customer Maintenance Issues
Customer Reports
Customer Reverse Send and Commands
Dealer
The Manitou Dealer Record
Adding a Dealer
Dealer Details
Dealer Contact List
Dealer General Schedules
Dealer Call Lists
Dealer Transmitter Types
Dealer Programming
Dealer Comments
Dealer User Defined Fields
Dealer Billing
Dealer Billing
Dealer Billing Options
Dealer Billing Accounting Company
Dealer Billing Monitoring Types
Dealer Billing Accounting Link
Dealer Billing Charge Types
Adding Dealer Billing Charges
Dealer Billing Rates
Dealer Billing Rate Tables
Dealer Billing Reports
Dealer Action Patterns
Dealer Maintenance Issues
Dealer Control Panels
Dealer Reverse Protocols & Reverse Commands
Dealer Reports
Dealer Statistics
Dealer GPS Tracking
Creating a Dealer System Account
Dealer Branding in BoldNet
All Activity Web Printer
Creating an Open/Close Schedule on a Dealer System Account
Authority
Authorities
Create an Authority Record
Find an Authority Record
Authority Details
What is Authority Contact List?
Authority Contact List
New
Authority Call Lists
Authority Comments
Authority General Schedules
Authority Maintenance Issues
Monitoring Company
Monitoring Company
Monitoring Company Details
Monitoring Company Contact List
Monitoring Company Call List
Monitoring Company Comments
Monitoring Company General Schedules
Monitoring Company Reverse Commands
Monitoring Company TX ID Ranges
Monitoring Company Billing
Monitoring Company Reports
Monitoring Company Maintenance Issues
Monitoring Company Statistics
Monitoring Company Action Patterns
Monitoring Company GPS Tracking
Branch
Branch
Add a Branch
Branch Details
Branch Contacts
Branch Call List
Branch Comments
Branch General Schedules
Branch Reports
Branch Maintenance Issues
Branch Statistics
Global Keyholder
Global Keyholder
Create a Global Keyholder Record
Global Keyholder Details
Global Keyholder Profile
Global Keyholder User Defined Fields
Global Keyholder General Schedules
Global Keyholder Maintenance Issue
Common Data Entry Features
Creating a Reminder
Comments in Manitou
Contact Lists and Call Lists
Contact List
Default Person Types (Manitou Database)
Call Lists
Creating a Complex Call Lists
General Schedules
General Schedules in Manitou
Creating General Schedules
Maintenance Issues
Maintenance Issues
Viewing an Existing Maintenance Issue
Creating a New Maintenance Issue
Editing a Maintenance Issue and Marking it as Resolved
Adding a New Technician
Reopening a Maintenance Issue
Reporting
Types of Reports available in Manitou
Scheduled Reports
Scheduled Reports
Schedule a Report
Edit a Scheduled Report
Reports
Reports on Entity Records
Generate and Publish a System Report
Activity Reports
Activity Reports
Agency Response Report
Alarm Cause Summary
Alarm Detail Report
Alarm Detail by Alarm Number
Authority Call History
Authority Response Report
Alarm Grading
Alarm Resolution
Alarm Response
Customer Activity
Daily Signals
Handled Signals by Operator
Signal Count by Customer
UL Response
Unrestored Signals
User History
Custom Reports
Custom Reports
Customer Signal Count Generator
Dealer Billing Deferred Revenue
Dealer Billing Generate
Dealer Billing Post
Dealer Billing Preview
Dealer Excess Billing
Dealer Signal Count
Police
Receiver Availability
Signal Lifetime
Master File Reports
Master File Reports
Master File Sub-Reports
Access Control Card Formats
Accounting Companies
Agency Master File
Application Types
Audio
Authority Master File
Branch Master File
Cities
Class Codes
Contact Point Types
Control Panels
Countries
Customer Master File
Dealer Master File
DNIS Maps
Event Categories
Event Codes
Event Maps
Global Holidays
Global Keyholder Master File
GPS Transmitter
Group Codes
Locales
Monitoring Company Master File
Monitoring Groups
Monitoring Types
Output Device Types
Permit Types
Post Codes
Receiver Line Prefixes
Receiver Types
Receivers
Regions
Resolution Codes
Reverse Channel Routes
Script Messages
Service Provider Device Types
Subtypes
Temporary Comments
Time Zones
Transmitter Protocol Formats
Transmitter Types
User Groups
Users
Window Codes
Workstation Groups
Workstations
Running a Customer Master File Report
Report Queue
Report Queue
Report Review in Report Queue
Filtering the Report Queue
Transmitter Types
Transmitter Types
Adding a Transmitter Type
Transmitter Type Programming
Transmitter Programming Commands
Transmitter Programming Commands
Audio
CanCancel
Cancel
CanCancel Programming and Cancel Commands
Confirmed
Dual
EntryExit (EntryType)
GPS Programming Commands
IfClosed (Event, Alarm)
IfOpen (Event, Alarm)
InSched (Sched No., Event, Alarm)
InTest (Event,Alarm)
NotifyMe Programming Commands
Pri (Priority)
PSAPLkup(Service Type)
ResetTimeout(Event)
RestCat (EvCat)
Restore ()
RestRq (Event, Zone, Timeout)
Silent()
Suspend (Timeout, Hidden)
TempClose (Window)
Tour(ID,Sequence,Timeout)
TwoTrip (ID)
User(ID, Override)
Video()
Action Patterns
Action Patterns - What they are
Planning Action Patterns
Action Pattern Commands
Alarm Handling - Defer Alarm
Alarm Handling - Suspend
Alarm Handling - Close
Alarm Handling - Escalate
Entity Handling - Contact
Entity Handling - Notify
Entity Handling - Report
Action Handling - Wait
Action Handling - Include
Action Handling - Label and Jump To
Action Handling - Section Header Start & End
Data Handling - Launch
Data Handling - Show
Data Handling - Attention
Data Handling - Prompt
Data Handling - Set
Data Handling - Remark
Data Handling - Log Line
Data Handling - Enhanced Script
External Handling - Send and Connect
Logic Handling - If, Else, End If
Logic Handling - Select, Case, Otherwise, End Select
Adding an Action Pattern
Entering an Action Pattern - Standard
Entering an Action Pattern - Logic - Schedule
IF Logic Walkthrough
Entering an Action Pattern - Logic - Contact Verification
Troubleshooting Action Patterns
Action Pattern Queries
Count of Burglary Alarm
Count of Late to Test 30 Days
Zone Description Query
Verify UL Value Query
Customer Type Query
On Test Query
Area Open or Close Status Query
Loop Contacts Action Pattern - Logic - Restart
GPS Tracking
Enhanced Scripts
Operations Management
On Test
On Test
Reviewing Accounts On Test
Changing Account ID Numbers
Signals in Manitou
Signaling in Manitou
How Events Translate in Manitou
How Events Receive their Action Pattern
Zone or Point ID Assignment
Audit Trail
Enhanced Scripts
Enhanced Scripts - Assigning to Contacts
Enhanced Scripts - Assigning to Action Patterns
Deleting Customers
Deleted Customers
Disaster Mode
Configuring for Disaster Mode
Manitou - Account and Signal Review eWorksheets
Supervisor Workstation
Manitou Supervisor Workstation eLearning
Script Message Codes
SWS - Getting Started
SWS - Watchdog Messages
Supervisor Workstation Navigation
SWS - Navigation
SWS - Navigation - Navigator Pane
SWS - Navigation - Status Bar
SWS - Navigation - Toolbar Menus
Forms in the View Menu
SWS - Forms in the View Menu - User Status
SWS - Forms in the View Menu - Processes
SWS - Forms in the View Menu - Alarm Queue
Forms in the Tools Menu
SWS - Forms in the Tools Menu - System Log
SWS - Forms in the Tools Menu - Raw Data Log
SWS - Forms in the Tools Menu - System Application Log
SWS - Forms in the Tools Menu - Voice Recordings
SWS - Forms in the Tools Menu - Options
SWS - Tools Menu - Options - Account Creation and Maintenance
SWS- Tools Menu - Options - Alarm Handling Options
SWS - Tools Menu - Options - Alarm Tracking Options
SWS - Tools Menu - Options - Contact Point Device Defaults
SWS - Tools Menu - Options - General Options
SWS - Tools Menu - Options - Output Details Options
SWS - Tools Menu - Options - Password Options
SWS - Tools Menu - Options - Purge Options
SWS - Tools - Options - Reports Options
SWS - Tools Menu - Options - Signal Processing Options
SWS - Tools Menu - Options - System Options
SWS - Forms in the Tools Menu - Reprocess Tickets
Forms in the Maintenance Menu
SWS - Maintenance Menu - Users
SWS - Maintenance Menu - User Groups
SWS - Maintenance Menu - Workstations
SWS - Maintenance Menu - Events - Event Codes
Notes on Manitou Event Codes
SWS - Maintenance Menu - Events -Event Categories
SWS - Maintenance Menu - Events - Event Maps
SWS - Forms in the Maintenance Menu - Country
SWS - Forms in the Maintenance Menu - Locales
SWS - Forms in the Maintenance Menu - Time Zones
SWS - Forms in the Maintenance Menu - Configuration
SWS - Forms in the Maintenance Menu - Receivers
Maintenance - Receivers - DNIS Maps
SWS - Maintenance Menu - Setup - Permissions
SWS - Maintenance Menu - Setup - Permissions - Create a Permissions Profile
SWS - Forms in the Maintenance Menu - Access Control Card Formats
SWS - Forms in the Maintenance Menu - Application Types
SWS - Forms in the Maintenance Menu - Contact Point Types
SWS - Forms in the Maintenance Menu - Integration Configuration
SWS - Forms in the Maintenance Menu - Monitoring Groups
SWS - Forms in the Maintenance Menu - Monitoring Types
SWS - Forms in the Maintenance Menu - Output Device Types
SWS - Forms in the Maintenance Menu - Service Provider Devices
SWS - Forms in the Maintenance Menu - Permit Types
SWS - Forms in the Maintenance Menu - Receiver Types
SWS - Forms in the Maintenance Menu - Reverse Channel Routes
SWS - Maintenance Menu - Setup - Subtypes
SWS - Maintenance Menu - Setup - Subtypes - Adding Subtypes
SWS - Maintenance - Setup - Subtypes - UL Defaults
SWS - Forms in the Maintenance Menu - Transmitter Protocol Types
SWS - Forms in the Maintenance Menu - Workstation Groups
SWS - Forms in the Maintenance Menu - Class Codes
SWS - Forms in the Maintenance Menu - Resolution Codes
SWS - Forms in the Maintenance Menu - Schedule Window Codes
SWS - Forms in the Maintenance Menu - Accounting Companies
SWS - Forms in the Maintenance Menu - Control Panels
SWS - Forms in the Maintenance Menu - Global Holidays
SWS - Forms in the Maintenance Menu - Maintenance Issues
SWS - Forms in the Maintenance Menu - Script Messages
SWS - Forms in the Maintenance Menu - Web Membership
SWS - Forms in the Maintenance Menu - Audit Trail
Forms in the Reports Menu
System Reports
System Reports - Activity Reports
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Cause Summary
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Detail
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Detail by Alarm Number
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Grading
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Resolution
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Response
SWS - Forms in the Report Menu - System Reports - Activity Reports - Customer Activity
SWS - Forms in the Report Menu - System Reports - Activity Reports - Daily Signals
SWS - Forms in the Report Menu - System Reports - Activity Reports - Handled Signals by Operator
SWS - Forms in the Report Menu - System Reports - Activity Reports - Last Signal Date
SWS - Forms in the Report Menu - System Reports - Activity Reports - Signal Count by Customer
SWS - Forms in the Report Menu - System Reports - Activity Reports - UL Response
SWS - Forms in the Report Menu - System Reports - Activity Reports - Unrestored Signals
SWS - Forms in the Report Menu - System Reports - Activity Reports - User History
System Reports - Custom Reports
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Deferred Revenue
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Generate
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Post
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Preview
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Excess Billing
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Signal Count
SWS - Forms in the Report Menu - System Reports - Custom Reports - Customer Signal Count Generator
System Reports - Maintenance Reports
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Access Control Card Lookup
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Access Control Cards/Pins
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - ASAP Validate
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Audit Trail
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Billing Reconciliation
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Customer Add/Delete
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Customers with Transmitter Type
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Maintenance Issues
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Permit Exception
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Where Used on Contact List
System Reports - Master File Reports
SWS - Forms in the Report Menu - System Reports - Master File Reports - Access Control Card Formats
SWS - Forms in the Report Menu - System Reports - Master File Reports - Accounting Companies
SWS - Forms in the Report Menu - System Reports - Master File Reports - Agency Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Application Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Audio
SWS - Forms in the Report Menu - System Reports - Master File Reports - Authority Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Branch Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Cities
SWS - Forms in the Report Menu - System Reports - Master File Reports - Class Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Contact Point Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Control Panels
SWS - Forms in the Report Menu - System Reports - Master File Reports - Countries
SWS - Forms in the Report Menu - System Reports - Master File Reports - Customer Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Dealer Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - DNIS Maps
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Categories
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Maps
SWS - Forms in the Report Menu - System Reports - Master File Reports - Global Holidays
SWS - Forms in the Report Menu - System Reports - Master File Reports - Global Keyholder Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Group Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Locales
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Company Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Output Device Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Permit Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Post Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receiver Line Prefixes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receiver Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receivers
SWS - Forms in the Report Menu - System Reports - Master File Reports - Regions
SWS - Forms in the Report Menu - System Reports - Master File Reports - Resolution Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Reverse Channel Routes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Script Messages
SWS - Forms in the Report Menu - System Reports - Master File Reports - Service Provider Device Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Subtypes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Temporary Comments
SWS - Forms in the Report Menu - System Reports - Master File Reports - Time Zones
SWS - Forms in the Report Menu - System Reports - Master File Reports - Transmitter Protocol Formats
SWS - Forms in the Report Menu - System Reports - Master File Reports - Transmitter Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - User Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Users
SWS - Forms in the Report Menu - System Reports - Master File Reports - Window Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Workstation Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Workstations
System Reports - System Reports
SWS - Forms in the Report Menu - System Reports - System Reports
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Count
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Services
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Status
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Status Change
SWS - Forms in the Report Menu - System Reports - System Reports - Dealer BIlling
SWS - Forms in the Report Menu - System Reports - System Reports - False Alarm Summary
SWS - Forms in the Report Menu - System Reports - System Reports - On Test
SWS - Forms in the Report Menu - System Reports - System Reports - Operator Time Cards
SWS - Forms in the Report Menu - System Reports - System Reports - Raw Data Log
SWS - Forms in the Report Menu - System Reports - System Reports - Receiver Line Loading
SWS - Forms in the Report Menu - System Reports - System Reports - System Connection Status
SWS - Forms in the Report Menu - System Reports - System Reports - System Log
SWS - Forms in the Report Menu - System Reports - Transmitter Count by Receiver
SWS - Forms in the Report Menu - System Reports - Transmitter Count by TX Type
SWS - Forms in the Report Menu - System Reports - Unused Transmitters
SWS - Forms in the Report Menu - System Reports - User Statistics
Scheduled Reports
SWS - Forms in the Report Menu - Scheduled Reports
Report Queue
SWS - Forms in the Report Menu - Report Queue
Report Templates
SWS - Forms in the Report Menu - Report Templates
Manitou - Central Station Supervisor Training Guide
Manitou - Install and Audit Checklist
Manitou Signal Processing Attributes (Commands)
Action Patterns and Enhanced Action Patterns
Manitou: Action Pattern Creation eLearning
Action Patterns
Enhanced Action Patterns - IF and Select
Action Patterns and Enhanced Action Patterns
Categories - Action Pattern and Enhanced Action Pattern
Customer - Adding an Action Pattern
Dealer - Adding an Action Pattern
Enhanced Action Patterns
Global - Adding an Action Pattern
Data Entry Enhanced Action Patterns - Low Battery with AC Trouble (Web Client)
Residential v. Commercial Enhanced Action Patterns
Post Processing Action Patterns
PROMPT Masks for Manitou 2.X Web Client Action Patterns
Account Maintenance
Account Maintenance
Locate a Customer Record
Customer Records
Browse a Customer Record
Edit a Customer Record
GPS Tracking, Geofences, Boundaries
Details
Systems
Launch Video in Manitou
Monitoring Services
Contact List
Fields & Attentions
Call Lists
General Schedules
User Defined Fields
Managing Plans
Other Records
Logs
Logs
Raw Data Log
Manitou's System Log
Dealer Takeover
Moving Signals
Infrastructure
SOC 2
LIVE PRODUCT ROADMAP
Live Product Roadmap
Bold Group Live Product Roadmap FAQ
PRODUCT UPDATE: WHATS NEW & WHAT’S NEXT - Webinar July 2026
Release Notes & Roadmap
Release Notes - Manitou 2.1.X
Release Notes Manitou 2.1 - Update 51 (October 2026)
Release Notes Manitou 2.1 - Update 50 (July 2026) (updated September 2026)
Release Notes Manitou 2.1 - Update 49 (April 2026) (updated September 2026)
Release Notes Manitou 2.1 - Update 48 (February 2026) (Updated March 2026)
Release Notes Manitou 2.1 - Update 47 (October 2025) (Updated November 2025)
Release Notes Manitou 2.1 - Update 46 (August 2025)
Release Notes Manitou 2.1 - Update 45 (May 2025) (Release notes updated October 9, 2025)
Release Notes Manitou 2.1 - Update 44 (January 2025) (Release notes updated May 2025)
Release Notes Manitou 2.1 - Update 43 (October 2024)
Release Notes Manitou 2.1 - Update 42 (July 2024)
Release Notes Manitou 2.1 - Update 41 (April 2024)
Release Notes Manitou 2.1 - Update 40
Release Notes Manitou 2.1 - Update 39
Release Notes Manitou 2.1 - Update 38
Release Notes Manitou 2.1 - Update 37
Release Notes Manitou 2.1 - Update 36
Release Notes Manitou 2.1 - Update 35
Release Notes Manitou 2.1 - Update 34
Release Notes Manitou 2.1 - Update 33
Release Notes Manitou 2.1 - Update 32
Release Notes Manitou 2.1 - Update 31
Release Notes Manitou 2.1 - Update 30
Release Notes Manitou 2.1 - Update 25
Release Notes Manitou 2.1 - Update 24
Release Notes Manitou 2.1 - Update 23
Release Notes Manitou 2.1 - Update 22
Release Notes Manitou 2.1 - Update 21
Release Notes Manitou 2.1 - Update 20
Release Notes Manitou 2.1 - Update 19
Release Notes Manitou 2.1 - Update 18
Release Notes Manitou 2.1 - Update 17
Release Notes Manitou 2.1 - Update 16
Manitou Release Notes 2.1 - Update3X
Manitou Release Notes 2.1 - Update2X
Manitou Release Notes 2.1 - Update1X
Documents Supporting Releases
GoTo Connect Update to Jive Permissions
Default Application Auto-Dialer Integration with the Manitou Web Client
Five9 Softphone and Manitou Integration
TMA Standard Enhanced Action Pattern Setup
Notify AutoText 2.0
IPReceiver and DC-09 Receiver
Manitou On Test Zone Status Report
Screen Pop for Manitou Web Client
Address Override Mechanism for TMA ASAP-to-PSAP 2
Speco VCC Integration with Manitou
AFA Multipath Changes
CALIPSA Manitou Integration Guide
Skip Close User Manual
LIVE PRODUCT ROADMAP
How We Evaluate a Feature Request
PRODUCT UPDATE: WHATS NEW & WHAT’S NEXT - Webinar July 2026
Manitou eLearning Courses
Manitou Overview eLearning
Updated
Manitou Alarm Handling eLearning
Updated
Manitou Advanced Operations eLearning
Updated
Manitou Data Entry eLearning
Updated
Manitou Supervisor Workstation eLearning
Updated
Manitou: Supervisor Use of AutoText 2.0
Updated
Manitou Action Pattern Creation eLearning
Updated
How To Videos
Manitou - How To Create Manitou Dashboards (04:50)
Manitou - How To Create Manitou Report Templates (08:00)
Manitou - How To Review a Data Conversion (32:51)
Manitou - How To Use AutoText 2.0
Manitou - How to Setup a Programming General Schedule (03:13)
Manitou - How to Create an Action Pattern for an Emergency Using Prompts (06:15)
Manitou - How to Create a Keyholder General Schedule (02:34)
Manitou - How to Add a Temporary Schedule from an Alarm (00:51)
Manitou - How to Use the System Test (01:39)
Manitou - How to Use the System Log (03:08)
Manitou - How to Import Zones (01:04)
Manitou - How to Change a Customer Status (01:30)
Manitou - How to Change the Customer ID (01:21)
Manitou - How to Change Authorities, Dealers and Branches (01:07)
Manitou - How to Link Transmitters (01:13)
Bold Group Webinars
October 2026 - Speed Up Alarm Processing in Manitou: Turn Comments into Automations
Speed Up Alarm Processing in Manitou: Turn Comments into Automations
New
September 2026 - Cloud, On Prem or Hybrid Choosing What Fits Your Operation
Cloud, On Prem or Hybrid Choosing What Fits Your Operation
March 2026 - Understanding Signaling in Manitou
Understanding Signaling in Manitou - March 2026
August 2025 - Expert Answers to Common Manitou Support Questions
August 2025 - Expert Answers to Common Manitou Support Questions (video)
June 2025 - Mantiou and Stages Integration Spotlight: Innovative Integrations with Ajax
June 2025 - Mantiou and Stages Integration Spotlight: Innovative Integrations with Ajax (video)
February 2025 - Strategies to Automate Your Alarm Comments
February 2025 - Strategies to Automate Your Alarm Comments
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics (video)
March 2024 - Using Enhanced Subscriptions in Manitou Web Client to Send Simple Customer Notifications
March 2024 Webinar - Enhanced Subscriptions in Manitou (video)
Manitou Web Client - Script Message Codes
Manitou Web Client - Enhanced Subscriptions - Customer Record Configuration
March 2024 Webinar - Q & A
Email to Text (SMS)
February 2024 - Manitou & Stages Integration Spotlight: How RSPNDR Revolutionizes Alarm Response
Manitou Legacy
Operator Workstation User Guide
Action Patterns Basics
Manitou (Legacy)
Manitou Legacy How To
Manitou - How To (Data Entry)
Manitou - How To - Data Entry - Creating a Maintenance Plan Guide
Manitou - How To - Data Entry - Dealer System Account Guide
Manitou - How To - Data Entry - Disaster Mode Guide
Manitou - How To - Data Entry - General Schedules
Manitou - How To - Data Entry - Simple Data Entry Guide
Manitou - How To - Data Entry - Transmitter Programming Commands
Manitou - How To - Data Entry - Verify Open-Close User
Manitou - How To - Data Entry - Verify Panel User Number Option
Manitou - How To - Data Entry - What Makes a Quality Schedule
Manitou - How To (General)
Manitou - How To - Action Patterns Plus
Manitou - How To - Boldnet Functional Overview
Manitou - How To - Creating Complex Call Lists Guide
Manitou - How To - Manitou and Boldnet Permissions Guide
Manitou - How To - Operator Workstation User Guide
Manitou - How To - Signal Processing Attributes Guide
Manitou - How To - UL Datasheet
Manitou - How To - Universal Connector
Manitou - How To - Videoplus User Guide
Manitou - How To - Virtual Operator Action Patterns
Manitou - How To - Virtual Operator Guide
Manitou Legacy Quick Reference Guides
Manitou - QR (Data Entry)
Manitou - QR - Data Entry - Action Pattern Commands
Manitou - QR - Data Entry - Action Pattern Decision Tree
Manitou - QR - Data Entry - Activate, Inactivate, and Deactivate Customer Records
Manitou - QR - Data Entry - Adding a Monitoring Service
Manitou - QR - Data Entry - Adding BoldNet Users to Contact Lists
Manitou - QR - Data Entry - Auto-Notify of Open/Close Events 1
Manitou - QR - Data Entry - Auto-notify of Open/Close Events 2
Manitou - QR - Data Entry - CanCancel Programming
Manitou - QR - Data Entry - Creating a Maintenance Issue
Manitou - QR - Data Entry - Creating a Restore Required Entry
Manitou - QR - Data Entry - Creating Main and Sub Accounts
Manitou - QR - Data Entry - Customer Record Decisions
Manitou - QR - Data Entry - Default Person Types
Manitou - QR - Data Entry - How to Create a Receiver Line Prefix
Manitou - QR - Data Entry - Script Message Codes
Manitou - QR - Data Entry - System Log Filters
Manitou - QR - Data Entry - Updating Timezones
Manitou - QR (General)
Manitou - QR - Action Patterns - Action Patterns Basics
Manitou - QR - Alarm Handling - Handling an Alarm
Manitou - QR - Alarm Handling - Sending a FEP Manual Signal
Manitou - QR - BoldNet Mobile - Quick Start Guide
Manitou - QR - BoldTrak - Quick Start Guide
Manitou - QR - Checkvideo Quick Reference Guide
Manitou - QR - Compatible Receivers List_UL Compatibility
Manitou - QR - Creating Standardized Comments
Manitou - QR - Dealer Billing
Manitou - QR - Dealer Billing Rate Tables
Manitou - QR - Entry-Exit Delay
Manitou - QR - How to Add Verify Open_Close User
Manitou - QR - Include Command Descriptions
Manitou - QR - Include Command Descriptions
Manitou - QR - Late To Close when Site is Armed (FAQ)
Manitou - QR - Limited User Configuration
Manitou - QR - Log Late to Close Automatically
Manitou - QR - Log Record Types Reports
Manitou - QR - Manitou Monitoring Types
Manitou - QR - Manitou Vocabulary
Manitou - QR - MSM Configuration
Manitou - QR - MSM Services
Manitou - QR - OpenVoice Outbound
Manitou - QR - Point ID Flow
Manitou - QR - Putting an Account On Test
Manitou - QR - Running a Customer Master File Report
Manitou - QR - Running Reports to CSV Format
Manitou - QR - Shortcut Keys
Manitou - QR - SnapReporter Import
Manitou - QR - Troubleshooting Failed to Update VB User Control Error
Manitou - QR - Troubleshooting Manitou Ports
Manitou - QR - Troubleshooting Virtual Operator Action Patterns
Manitou - QR - Updating Manitou Patch Updates
Manitou - QR - Watchdog Messages
Manitou - QR - Troubleshooting New Manitou Workstation Installation
Manitou - QR (SWS)
Manitou - QR - SWS - Action Pattern Categories
Manitou - QR - SWS - Data Entry - Adding a New Event Map
Manitou - QR - SWS - Data Entry - Adding a New Receiver
Manitou - QR - SWS - Data Entry - Adding Manitou Monitoring Groups
Manitou - QR - SWS - Data Entry - Adding/Updating SMTP Details
Manitou - QR - SWS - Disable Alarm Handling Options in Permissions
Manitou - QR - SWS - How Monitoring Groups Function
Manitou Legacy User Guide
Manitou - User Guide - Accounting Integration User Guide
Manitou - User Guide - Address and Location Services
Manitou - User Guide - Alarm.com Integration Using the MediaGateway
Manitou - User Guide - ASAP to the PSAP User Guide
Manitou - User Guide - Bold Protectme User Guide
Manitou - User Guide - Boldnet Mobile General Overview
Manitou - User Guide - Boldtrak - Guia Usuario (Es-Es)
Manitou - User Guide - Boldtrak User Guide
Manitou - User Guide - Channelbank User Guide
Manitou - User Guide - Checkvideo Installation Procedures
Manitou - User Guide - Creating a Maintenance Plan
Manitou - User Guide - Dbmanager 2 Guia Usuario (Spanish)
Manitou - User Guide - Dbmanager 2 User Guide
Manitou - User Guide - Inbound Openvoice User Guide
Manitou - User Guide - Installing Manitou Workstations
Manitou - User Guide - Instantconnect User Guide
Manitou - User Guide - Linecheck User Guide
Manitou - User Guide - Manitou 1.6.4 FEP Configuration
Manitou - User Guide - Manitou Video and Audio Configuration Parameters Guide
Manitou - User Guide - Manitou Video and Audio Support Quick Reference
Manitou - User Guide - Mediagateway 2 Data Mapping Examples
Manitou - User Guide - Mediagateway Alpha Codes
Manitou - User Guide - Mediagateway Linedrivers
Manitou - User Guide - Mediagateway V3
Manitou - User Guide - Outbound Openvoice
Manitou - User Guide - Outbound Openvoice User Guide
Manitou - User Guide - Securus CS Guide
Manitou - User Guide - Snapreporter Data Dictionary
Manitou - User Guide - Snapreporter Installation Guide
Manitou - User Guide - Snapreporter User Guide
Manitou - User Guide - Snapreporter User Guide (Spanish)
Manitou - User Guide - Social Media Monitoring
Manitou - User Guide - Soloprotect User Guide
Manitou - User Guide - Standard Import Utility for 1.6.3
Manitou - User Guide - Stealth User Guide
Manitou - User Guide - Sureview User Guide
Manitou - User Guide - Surgard System V
Manitou - User Guide - Twoway Voice User Guide
Manitou - User Guide - Understanding Signals in Manitou
Manitou - SWS - Video - Disaster Mode Tutorial Video
Understanding Signals in Manitou
FEP Configuration (Manitou 2.1.0)
Bold Local Utility Service
Bold Launcher
SIMS
SIMS - Manitou Feature Comparison
SIMS - Video Tutorials
SIMS - Video Tutorial - Temporary Schedule Entry Tutorial
SIMS - Video Tutorial - SIMS Spell Checking
SIMS - Video Tutorial - SIMS Searching
SIMS - Video Tutorial - SIMS Priority Action Masks
SIMS - Video Tutorial - Out of Service (OUS) Entry
SIMS - Video Tutorial - SIMS City & Zip code Validation
SIMS - Video Tutorial - SIMS Alarm Dispatch
SIMS - Video Tutorial - SIMS Database Import
SIMS - Video Tutorial - SIMS Data Import
SIMS - Video Tutorial - SIMS Changing Account Numbers
SIMS - Video Tutorial - SIMS Out of Service (OUS)
SIMS - Video Tutorial - SIMS Globalization (Language Translation)
SIMS - Video Tutorial - SIMS Report Viewer
SIMS - Video Tutorial - SIMS Search & Filtering
SIMS - Video Tutorial - SIMS Search & Replace
SIMS - Video Tutorial - SIMS Service
SIMS - Video Tutorial - SIMS Video and Graphics
SIMS - Video Tutorial - SIMS Overview
SIMS - BIG Webinars
BiG - July 2020 - SIMS III SQL Essential Functions
BiG - September 2019 - SIMS - Troubleshooting and Support
BiG - June 2019 - SIMS - Things you didn't know you didn't know
BiG - February 2020 - SIMS Receiver Server III and Troubleshooting tips
SIMS - Documents
SIMS - How To Guides
SIMS - SIMS III for Windows - How To Guide - Import Data into SIMS
SIMS - SIMS III for Windows - How to Guide - Export Data from SIMS
SIMS - Quick Reference Guides
SIMS - QR - SIMS III Receiver Server - Auto Clear Events
SIMS - QR - SIMS III for Windows - Help Messages
SIMS - QR - SIMS III for Windows - Error Messages
SIMS - QR - SIMS III for Windows - Enabling Tabs via SIMS III Settings
SIMS - QR - SIMS III for Windows - Adding a New Account
SIMS - QR - SIMS III for Windows - Adding a New Dealer
SIMS - QR - SIMS III for Windows - Adding a New Operator
SIMS - QR - SIMS III for Windows - Operator Access Levels
SIMS - Release Notes
SIMS - Release Notes - Update 12 for SIMS 3.2
SIMS - Release Notes - Update 11 for SIMS 3.2
SIMS - Release Notes - Update 10 for SIMS 3.2
SIMS - Release Notes - Update 9 for SIMS 3.2
SIMS - Release Notes - Update 8 for SIMS 3.2
SIMS - Release Notes - Update 7 for SIMS 3.2
SIMS - Release Notes - Update 6 for SIMS 3.2
SIMS - Release Notes - Update 5 for SIMS 3.2
SIMS - Release Notes - Update 4 for SIMS 3.2
SIMS - Release Notes - Update 3 for SIMS 3.2
SIMS - Release Notes - Update 7.4 for iPocket
SIMS - User Manuals
SIMS - User Manual - SIMS III for WIndows (English)
SIMS - User Manual - SIMS III for Windows (Spanish)
SIMS - User Manual - SIMS III for Windows (French)
SIMS - User Manual - SIMS III for Windows (Portuguese)
SIMS - User Manual - SIMS III for Windows (Russian)
SIMS - User Manual - SIMS III for Windows (Turkish)
Accounts Receivable Contacts & Escalation Guide (SIMS)
SIMS - End of Support Resources
SIMS Xfer Update
SIMS Zip Code Server
Technical Support Escalation Guide
How to Make a Payment - SIMS
Manitou Add Ons
Advanced Report Writer
Advanced Report Writer - General Use
ASAP to PSAP
ASAP to PSAP Update
BoldNet
CS - BoldNet Transmitter ID Ranges
DEALER Guide - BoldNet - Introduction
DEALER Guide - BoldNet - Icons
DEALER Guide - BoldNet - Searching
DEALER Guide - BoldNet - Customer Details
DEALER Guide - How Signals Process into Manitou
DEALER Guide - What are Action Patterns?
BoldNet Mobile - Quick Start Guide
Manitou and BoldNet Permissions Guide
Language Utility
Manitou - QR - Bold Language Utility
Language Utility - Getting Started
Language Utility - Prepare for Translations
Language Utility - Uploading Translations
Language Utility - Tying to Language
Manitou Integrations (Bold Group)
Manitou to Managely Integration (entire process)
Manitou Linking to SedonaOffice
Manitou Single Sign-on - Open ID Connect Support in Manitou Core
Manitou Single Sign-on - Manitou Web Client Setup
Manitou Single Sign-on - Overview
Manitou Single Sign-on - Ping Identity
Manitou Single Sign-on (SSO) - Azure Open ID Connect
Home
Bold Group Webinars
October 2026 - Speed Up Alarm Processing in Manitou: Turn Comments into Automations
Articles
Speed Up Alarm Processing in Manitou: Turn Comments into Automations
New