Alarm Tracking

Manitou Alarm Tracking is used to ensure that alarm monitoring operations run smoothly.   What is Alarm Tracking? Alarm Tracking ensures that operators aren't handling alarms for the same customer at the same time.  This reduces mistake...

Monitoring Companies set their alarm tracking settings within the Manitou Supervisor Workstation.   There are five options for Tracking. Alarm Tracking Cancellation  Don't Ask - Cancel - The system automatically cancels ...

When alarm tracking settings are set to Automatic from within the Supervisor Workstation , the alarms presented, or taken from the queue, by operators track to the first operator receiving the alarm.   Tracked accounts display on the left-...

When sending Manual signals, or when working directly with customers or technicians it is important for users to track alarms to themselves in order to prevent false PSAP notifications. Important Information Depending on your system...

When an operator retrieves an alarm from the queue manually, and there is another operator working that alarm, the system prompts with a dialog noting that there is a Concurrent Alarm handler .  Also, if the Manitou Auto Client (Virtual Operator) i...