Manitou - Getting Started

We've put together the below outline to guide you on your knowledge journey. For a complete list of all the Manitou content, reference our Manitou Knowledge Base (KB) . We recommend you start with watching the Manitou Overview eLearning ....

We are committed to making your billing and payments experience clear and easy to manage. This guide outlines who to contact for AR inquiries, when to escalate, and how to make payments. When to Reach Out Please contact AR if you need as...

When replacing or purchasing new hardware for the Manitou system, please review these minimum requirements prior to purchase.   We highly recommend companies purchase the most and very best the company can afford greater than theses minimums. ...

The Manitou software makes handling alarms and managing accounts a simple, efficient task. For most functions, the Operator will work from the Manitou main interface screen. Whether the primary function is to handle alarms or process data entry, ...

The following are standard options throughout Manitou. Important:  Some options are only visible once you place your pointing device on a card or near a particular field.   Icon Description   Main Menu –...

The Settings icon enables the Settings for users to customize their system, change their password, and customize items related to the user's experience. Manitou Web Client Settings Options Adva...

The Manitou Web Client allows, those with permission, the ability to create custom Dashboards.   Creating a Dashboard Click the Edit pencil on the Standard (default) Dashboard.      Add a Layout Enter a description...

The Customer Watch List is designed to draw attention to a small number of accounts for operational awareness.   Adding a Customer to the Watch List Load the Customer Record.   Click the eyeball icon (👁️).   Where t...

If UL monitoring is a requirement, create a custom UL layout as follows: On the Home page, click Edit pencil  then Add Layout . Create a new layout for UL requirements, for example, UL Tracking . Click Select Details  for th...

There are different record types in Manitou, listed below, detail these elements. The account records include: Customer – Monitored Location . Commercial - Business Monitored location.  This can include any non-residenti...

For virtual and onsite Manitou core training agendas, see below: Virtual Manitou Training Agenda Cloud Manitou Training Agenda Local Servers Onsite Manitou Training Agenda 3Day Cloud Manitou Training ...

Our goal is to resolve your issues quickly and transparently. This article provides clear instructions on how to initiate requests, who to contact if you feel an issue is not progressing, and when escalation is appropriate. The article covers techni...