Contact Lists contain the Contacts for a record or monitored location. Contacts are persons or entities that may access a Manitou record.
Types of Person Contacts
- Keyholder - A person responsible for responding to alarms and, with a password, may cancel alarms.
- Global Keyholders- Persons who are assigned an ID, and individual record, that may be used on other entity records.
- Contact - A person with access to the site and may be informed of alarms as necessary.
- ECV - A person contacted primarily for Enhanced Contact Verification. May act as a keyholder as well.
- Person - Someone who may have access to the monitored site but doesn't have keyholder, or contact responsibilities.
- Agent - Generally a person who works as a keyholder for an agency, such as a UL runner or the like.
- Technician - Person responsible for managing technical maintenance at monitored sites. With a password, they may place accounts on/off test via phone or applications such as BoldNet.
- Janitor - A person who may access the monitored location, generally for cleaning purposes. They are sometimes on Cleaner-Janitorial Agencies or may be individuals added to the site.
Manitou allows the creation of additional person types as needed by the organization. The additional person types are created within the Supervisor Workstation. 
The links here step through the creation of and management of Contacts for each entity type: Customer, Dealer, Agency, Branch, Authority, and the Monitoring Company, may have their own Contact List.