Add a Customer

When Should I...?  This document outlines the common decisions that Monitoring Companies must make to determine which type of account or system to create in a Manitou record.  Your company's Standard Operating Procedures (SOP) may vary.   ...

How to create a new customer in Manitou.

The Monitoring details Stop in the New Customer Wizard allows you to enter and select the appropriate details related to the account.  The Most important items to complete here are Password/Duress Passwords, Area Fill Value, and setting ...

The Contacts stop on the New Customer Wizard allows you to add the persons, and entities that will be a part of the new account.  Contacts are the persons or entities that have access to the monitored location. Adding Contacts (Respons...

Call Lists allow the creation of specific contacts in a specific order to allow for individual management based on zone or time of day overrides.  If the site contacts the persons in the order defined in the Contact List, then Call Lists are...

This article details how to create Main and Sub-Accounts and link signals through the Main to the Sub-account. Important Notes: All signal processing happens on the MAIN account, and is passed through Transmitter Linking to the Sub ...