Customer Reverse Send and Commands

Reverse Send is used to communicate with external systems through Reverse Commands.  

Sending a Reverse Command

1. When available, select the Transmitter, Reverse Command, and Route to send.  
2. Click Send.

Reverse Commands, within the Customer records contain any commands that apply to the Systems and Transmitters on the account.  

While it is rare to add reverse commands to customer records directly, it is possible to do so.  

Adding a Reverse Command to a Customer

1. Select the Command type to add to from the listing of available Reverse Commands.
2. Click the Plus sign (➕) found to the right of Reverse Channel commands.
3. Set the appropriate command details.  
4. When all set as expected, click Done.
5. Save (💾) the Record.