Global Keyholders utilize only one type of General Schedule: Keyholder Availability.
Keyholder Availability
Keyholder Availability allows you to enable phone number contact points outside of hours they may answer. For example if a person is unavailable after 5 PM, it doesn't make sense to attempt to call their number when they are unavailable.
Creating a General Schedule
- Select the General Schedules on the Record, then click the Plus sign (➕) to the right of the word General Schedules.
- Create a General Schedule ID - This is limited to 4 characters. Some examples may be KH01, CL01, K001, L001, and the like. Check with your organization for your specific ID conventions.
- Enter the Call List Description - Be specific and clear to help others understand the purpose.
- Set the days of the week and the times of the day for each option.
- Please note that no single line may cross the midnight line, therefore, if you have a schedule that crosses midnight you will need to manage for that.
- General Schedules are an OPT IN period. That means the schedule periods are for when the element IS available.
- When all data is entered as expected, click Done.
- Remember to click the Save icon (💾) to commit the data to the database.
