General Schedules allow the company to enable and disable items based on the day of the week and times of the day. Depending on the entity, what General Schedules exist vary.
Customer General Schedules
Dealer and Monitoring Company General Schedules
Agency, Authority, Branch General Schedules
Global Keyholder General Schedules
General Schedule Types
Keyholder Availability
Keyholder Availability allows you to enable phone number contact points outside of hours they may answer. For example, if a business closes at 5 PM, it doesn't make sense to attempt to call the site number when no one is there.
Programming
Sets the time frame for use on Transmitter Programming Commands. This is used within the InSched command.
Access Control
Sets the times when Access Control events are valid or generate alarms. Requires Access Control licensing and configuration.
Call List Availability
Call Lists can be managed on a day-of-the-week and time-of-the-day basis using the General Schedules. For example, the agency may have a specific group of people to call during business hours and a rotating group of people outside of hours. All you need to do is create the schedules and then link them appropriately to when they are available.
Please remember that the last available list must not be linked to another schedule, and we recommend the use of a "when all else fails" call list to catch any errors or incorrect times.
Reminder
The Reminder General Schedule is designed to be specific about the Reminders on Customer or other entity records. This can ensure that the Reminders only generate for completion within a specific schedule or time frame.
Action Pattern
Action Pattern General Schedules are used within an Action Pattern to allow for logical decisions. One common Action Pattern General Schedules are for changing the actions taken on an alarm based on the General Schedule.
This example demonstrates what actions to the to take when the alarm arrives based on if it is inside and outside the schedule.
On Test
The On-Test General Schedule determines the days of the week, and times of the day, that technicians may place accounts On and Off Test without having to contact the Monitoring center.