Customer Wizard - Systems (Step 5)

You use this card to set the configuration of how a signal will find this account when it arrives from a receiver. The Systems card covers four different types of systems: Event Monitoring, Access Control, GPS, and Other (user-defined).

Important: Once you apply and save a System Number, you cannot change the number.

Types of Systems

  • Event Monitoring – This system is for checking the type of alarm that presents.
  • Access Control – This system is for recording the in/out access by people for a given property.
  • GPS Tracker – This system provides location information about assets for tracking, locating, and other directional-based services.

Note: A transmitter is considered to belong to a GPS system if it is not a VertX Transmitter and its remote address looks like a phone number.

  • Other – This system is a catchall to give Monitoring Companies a way to include other types of systems that don't fall into Event Monitoring, Access Control, or GPS categories. By creating an "Other" system, you can tie it to a Monitoring Service which the central station can automate billing for through accounting integration.
Fields
  • System ID – A system identifier for an accounting system if Manitou links to an accounting system.
  • Monitoring Type – The kind of monitoring you want to set for the Customer. In most cases, this will be Alarms Only. This means you are monitoring the alarm events and bringing them to your attention. On a new system, Alarms Only and Log Only are the two options available. You can add additional Monitoring Type options for accounting purposes. For more information on Monitoring Types, speak with an on-site supervisor or manager for the facility.
  • Panel Type – The manufacturer and model number for a Control Panel.
  • Panel Type Comments – Used often by Customers to describe the panel, pieces housed within it, how to disarm, and other related instructions.

Note: Bold Group recommends placing these details within the Special Instructions field of the Customer Record/Comments card instead of Panel Type Comments, so that they are available for alarm handling, if wanted.

Adding a Transmitter

A Transmitter is how a signal finds a Customer account.

  • TX Type – This allows for the designation of a specific set of Transmitter Types used within the system. This is useful when dealing with a large entity using numerous types of transmitters.
  • Receiver Line Prefix – This is the prefix for the device that received the alarm signal. Receiver Line Prefixes provide Manitou with information about the origin of received signals and the Customer accounts associated with them. Also, adding Receiver Line Prefixes increases the number of incoming signals that a single receiver can handle.
  • TX ID – You use this to specify a particular range of Transmitter IDs that have been given to you. You can assign blocks of Transmitter IDs to different Dealers/Branches using the same Receiver Line Prefix. A Transmitter ID is the account number coming from the panel out at the location through the receiver.
    • Transmitter Ranges
      • Customers must have Transmitter Ranges at the Monitoring Company or Dealer levels.
      • Transmitter Ranges are required to prevent duplication of Transmitter IDs.
      • Transmitter Ranges determine which Transmitter IDs are allocated to a Dealer for use with the Dealer's accounts. When adding new Customer accounts to the system, consider that the Customer's Transmitter ID should be within the Transmitter Range of its associated Dealer. The purpose of assigning a range of transmitters to Dealer records is that more information about incoming signals is immediately available. When a signal is received with a TXID (Transmitter Identification) within a particular Dealer's range, it is clear that the signal is from one of that Dealer's accounts. This gives more information when handling alarms.
  • Transmitter Type – What Manitou uses for default programming and event translation. If only a single type of signaling site is used, the DFLT (Default) Transmitter Type might be the only selection needed.
  • Receiver Line Prefix – This is how you can separate account numbers by the line or telephone number dialed.
  • TX Protocol Type – The communications properties normally used by the Transmitter Device.
  • TX Dates – Primarily used for tracking, this section allows you to specify the actual dates the Transmitter was set up and when that connection was terminated.
  • Interval – Used to ensure that the transmitter is functioning every day, week, or month. If the system does not receive its expected test or qualifying signal within the test period, the system will then generate a Late to Test alarm.
  • Caller ID – The Caller Identification phone number.
  • Remote Address – The IP address for the transmitter.

Adding Areas and Zones

Areas and Zones are places inside the residence or site where you can establish and use monitoring to direct Customers or Authorities to specific Areas where alarms are sending a signal. Zones are a smaller unit, and several Zones can fit inside one Area.

  • Area – An alphanumeric code of your choosing associated with the Area.
  • Zone – An alphanumeric code of your choosing associated with the Zone.
  • Description – A brief explanation of an Area or Zone.
  • Schedule – You can select All Access, No Schedule, or New Schedule. All Access allows a system to send opening and closing signals for the sole purpose of logging the signals. By attaching an All Access Schedule to an Area, it will now force a Monitoring Service which will trigger additional billing for the Opening/Closing activity. This eliminates the central station from having to enter a dummy "All Access" Schedule on each Customer record whenever they needed to allow an Open/Close service without an attached Area, such as residential systems that send opening and closing signals so that the central station will know if the system is armed or not. If you select New Schedule, please see the following section for more information.
  • Expected Signals – You can set the numerical signal you expect to receive from the Zone.

Open/Close Schedules

When adding an Area to a transmitter, you can add Open/Close Schedules. The Open/Close Schedules option consists of the following cards:

  • O/C Schedules – You can add an O/C Schedule and edit an existing one by double- clicking it.
  • <O/C Schedule Name> – Displays a list of O/C Schedules from which you can select and edit. This card contains the following selectable tabs:
  • Permanent – The normal, regular Schedule.
  • Alternate – A Temporary Schedule for a period greater than 24 hours.
  • Holidays – A specific date that takes precedence over a Permanent and Alternate Schedule.
  • Temporary – A single-day Schedule override.​

Overall – This card displays a “quick view” summary of the Schedule for the current week.

Notes:
  • You must configure a normal Open/Close Schedule prior to setting up a Temporary Schedule.
  • Schedule hierarchy works from left to right per the tabs as follows: The Permanent Schedule details the normal situation, the Alternate schedule (if there is one) replaces the Permanent Schedule, the Holiday Schedule (if there is one) replaces the Alternate and Permanent Schedule, and Temporary Schedule (if there is one) replaces everything else.

Open/Close Schedules Wizard

When you add an Open/Close Schedule, you have the option to click Use Wizard for Permanent and Alternate Schedules.

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