Dealer

In Manitou, a Dealer entity serves as a critical tool for managing and organizing accounts, particularly when those accounts are handled by an external installing or servicing company, or when they represent a specific subdivision of accounts w...

Dealer system accounts have multiple purposes. They can be a “home for orphaned signals,” when the dealer has a Transmitter ID Range, they can house Open/Close Schedules that can be linked to their customer records, and you can create Reminders for ...

Address and Contacts Information With this option, you can edit Dealer Address and Contact information. Notes: You can add Script Messages and General Schedules when creating your Contact information. Adding a General Schedu...

The All Activity Web Printer allows you to view Dealer signal activity. Note :  The All Activity Web Printer displays the last 20 minutes of activity or the last 50 Customer signals, whichever threshold is reached first. If you want to filter th...

Monitoring Companies can change color schemes and logos for themselves, Dealers, and Customers, and give permission to Dealers and Customers to change color schemes and logos. Dealers, with permissions enabled, can change color schemes and logos fo...

Call Lists contain the details of all the people requiring contact for a given alarm type. Rotation lists are often in place to ensure that one Keyholder is not the only Keyholder contacted each time there is an alarm. Call Lists consist of Main and...

Comments contain Temporary, Standing, or Special instructions for a Customer. Comments also offer you access to view expired Comments about a Customer. Temporary  – Only active for a specified amount of time. Standing  – Active until deleted. ...

From these cards you can add and edit detailed information for selected Dealers. The Contact List contains all the persons and entities that have access to a property. Not everyone may be contacted in the event of an alarm. However, if a pe...

Much like Transmitter IDs, you can select and remove particular Control Panels within this section to narrow a list down for a specific Dealer. Once you select a Control Panel, make any changes to the Maximum Areas, Transmitters, Zones, and/or User...

Dealer Action Patterns speed the processing of specific alarms by displaying to the operator who to call and what actions to take on each alarm. See  Action Patterns and Enhanced Action Patterns , and the related subsections for more information on...

The  Dealer Programming  section within the Dealer interface contains all the Dealer-level items that trigger Action Patterns. You use this to select and edit programming information. This is a simpler interface than the programming associated with ...

The General Schedules define the availability of Keyholders, Programming, Access Control, Call List Availability, and Reminder schedules, and when you can put accounts On Test. Note:  You can add, edit, and delete General Schedules by clicking th...

Maintenance Issues With the  Maintenance Issues  card, you can create maintenance/repair items relating to the Dealer record. When adding a Maintenance Item, the  Priority  slider defaults to  Not Assigned . The highest priority is “1” and the low...

Reverse Protocols Reverse Protocols allow Manitou to communicate back to a device. These protocols are specific to devices and manufacturer.  Note:  You set up Reverse Protocols within the Manitou Supervisor Workstation. See the facility supervi...

The Statistics area of a Dealer account shows specific counts for Customers, Customer status, and Customer transmitter data. The time can be set to 24-, 48-, or 72-hour inquiries and sub- Dealer statistics can be included or removed from the compi...

A Transmitter is how a signal finds a Customer account. With the Transmitter Types  cards, you can select and delete all transmitters the Dealer services.  TX Type This allows for the designation of a specific set of Transmitter Types used within...