Dealer

What is a Dealer? An alarm dealer is a third-party business or individual who sells, installs, and services alarm systems on behalf of an alarm monitoring company, often acting as a bridge between the customer and the monitoring service.  ...

In Manitou, a Dealer entity serves as a critical tool for managing and organizing accounts, particularly when those accounts are handled by an external installing or servicing company, or when they represent a specific subdivision of accounts w...

The Dealer Details form contains three cards:  Details, Contacts (Contact Points for the Dealer), and Dealer Options. Dealer Details The Dealer Details card contains: Dealer ID - The code applied to the Dealer based on ...

The Dealer Contact List contains all persons and entities that may be contacted for this Dealer.  Any contacts created on the Dealer are available for contacting on any of the Dealer's accounts.   Contacts Card The contacts card is where...

Dealers may utilize four types of General Schedules:   Keyholder Availability Call List Availability Action Pattern On Test Keyholder Availability  Keyholder Availability allows you to enable phone number contact p...

Call Lists consist of persons and entities to contact in the event of alarms.  Call Lists are  not required  for any account or entity if the contacts to be called are in the order desired on the Contact List.   Call Lists have two t...

The Transmitter Types form contains the Transmitter Types available and allows the company to determine what Dealers may use which types.   Transmitter Types help define the alarm events arriving from monitored sites.  Every transmitter requi...

The Dealer Programming form contains the Event Actions Programming and Post Processing actions related to the Dealer. Event Actions Programming Event Actions Programming overrides the company specified Action Patterns and alarm st...

Dealer Comments contain the Temporary, Standing, Special Instructions, and In-House comments.  For more information about Comments visit these articles . Comments on Entity records consist of three main types:  Temporary ,  Standing , and  S...

User Defined fields are created within the Supervisor Workstation for Customers, Contacts, and Dealers. Adding User Defined Fields to a Dealer Click the Pencil (✏️) icon located on the top-right-hand corner of the User Defined fiel...

Dealer Action Patterns  speed the processing of specific alarms by displaying to the operator who to call and what actions to take on each alarm.  The creation of Dealer-level action patterns should only occur when no other existing action patterns...

Maintenance Issues tied to the Dealer record display on the Maintenance Issues form.   See the Maintenance Issues guide for details on how to edit and manage the Maintenance Issues. ...

Dealer Control Panels   form on the Dealer record notes and restricts the Control Panels available for the prescribed dealer.   The Control Panels form shows the details of each selected Control Panel based on where it resides. Add...

The Reverse Protocols and the Reverse Commands forms on the Dealer record allows the addition of and use of any reverse actions available for contacting equipment at the monitored sites for that Dealer. Reverse Protocols Reverse Protocols ...

Dealers may schedule regular reports related to their accounts and systems.  The common reports scheduled for dealers are Activity , Add/Delete , and Status changes.   See the section-specific reports articles for information and specifi...

The Dealer Statistics form displays the key information related to that dealer's customer accounts.  This form contains four (4) cards.   Statistics Card The Statistics card includes a checkbox that is, by default, enabled, on the...

The Dealer GPS Tracking form displays the company and dealer's GeoFences and Groups.   Adding a Group and a GeoFence Click the Plus sign (➕) to the right of the GeoFences and Groups Add the Group for the GeoFence b...

Dealer System Account s have multiple purposes. They can be a “ home for orphaned signals,” when the dealer has  Transmitter ID Range(s) . Configure Open/Close Schedules that can be linked to the Dealer's customer records. Cre...

As a Monitoring Company user , logging into BoldNet with appropriate privileges, users may add standard color schemes and provide permissions for Dealers to apply their own branding.   Editing Central Station Branding and Enabling Deale...

The All Activity Web Printer allows you to view Dealer signal activity. Note :  The All Activity Web Printer displays the last 20 minutes of activity or the last 50 Customer signals, whichever threshold is reached first. If you want to filter th...

Creating an Open/Close Schedule within a Dealer System account makes that schedule available to link to the Dealer’s customer accounts. These can be mandated or a default to start the work base...