Previously known as "Paged Contacts," Notified Contacts house information regarding the persons contacted through email, SMS Message, Pager, or if a contact flagged the contact as "Left Message."
Notified Contacts are found under the Hamburger (≡) icon then Operations and Notified Contacts.
The page loads with any current Notified contacts made within the global period set within the Supervisor Workstation. When a customer calls in stating they received a message regarding their account, users may load the Notified Contacts form to review any messages set or left for customers. 
Users may search for the specific customer or if they see the account in the list, they may click that item to validate with whom they are speaking.
Once validated ther options offered are based on the alarm status.
If the alarm is still active in the queue, users may Handle the alarm with the validated person or, if another operator has the alarm, they may Notify the alarm handler of the call in received. 
If the alarm is no longer active in the queue, the alarm displays in the Notified Contacts as Completed. At that point the operator may click Remove to clear out the call in with a Note about the information provided to the validated person.
