Forms in the Tools Menu

The System Log provides users with details of a specific user's activity on Manitou. Supervisors can also view user activities with the Report Server, Publisher, and Watchdog Messages.  See this System Log article for using the feature within th...

The Raw Data Log displays details regarding alarms and other signals received by Manitou. The data is displayed in the original format received by the Front End Processors (FEPs). The Raw Data Log is primarily used for diagnostic purposes but can...

The System Application Log allows users to view Manitou application log files. All of the applications in Manitou (e.g., the Broker, Sentry, Marshaller, etc.) report their activities and errors to the log. This information can prove helpful with sys...

The Voice Recordings function in the Manitou SWS records telephone conversations between a Monitoring Company and its contacts. The user can then play them back at a later time. To access the Voice Recordings function, users must have the Secur...

Manitou Options set the software operational standards for the monitoring site.  Prior to setting permissions, be sure your Standard Operating Procedures (SOPs) are up to date and you are prepared to answer business practice questions relating to ...

The Account Creation and Maintenance Options relate to the management of the customer, and all other entity, records within Manitou.  The following notes each option and how they function within Manitou. Auto-generate contract number   ...

The Manitou Alarm Handling Options cover all features related to processing alarms in Manitou.   Action Pattern Call List Format Call List contacts display either by name only or Name and Job Title.  This is most often displayed with j...

The Alarm Tracking Options determin how to manage the alarm processing in order to prevent overlapping dispatch and alarm processing. Alarm Tracking for Operational Mangement The Alarm Tracking options in this section work together to es...

The Contact Point Device Defaults Options link to the specific values related to add-on features related to contact points (phone numbers, email addresses, etc.).   AutoText The AutoText options define where, what, and how to send messag...

The General Options contain the general system-related options for accounts, on test, and access. Customer with "Pending" status to be made "Active" upon receipt of a signal This option defines when to set a Customer's status to ...

The Output Details Options set the company standards when sending items out of Manitou.  These options determine what displays on the emails, faxes , and pages, sent from Manitou. Email Output Options Email - From Address -  U...

The Password Options set the expected values for creating passwords for users and BoldNe Use the options available on this form to define the minimum complexity requirements for passwords and account lockout rules.   When you select the...

The Purge Options set the values that rule how long to keep specific details.   Alarm activity detail to keep (days)  - Use this option to define the number of days you want the system to keep Alarm Activity details for analysis pu...

The Reporting Options set the standards related to sending and managing reports in Manitou. Include primary receiver line prefix/transmitter ID with customer name  - This option defines whether and how to display the primary Transmitter'...

The Signal Processing options detail the items related to alarm processing.   Address lookup for GPS signals and alarms  This option, when set to  Yes, the Signal Handler looks up the address for both Signals and Alarms. If set to No, addr...

The System Options review the features related to the Alarm Systems and features in Manitou. Dealer Billing These options relate to the items related to the Dealer Billing licened systems. Dealer billing by monitoring service...

The Ticket Printer module is utilized in the event of an emergency that disables Manitou from receiving or properly displaying alarms. If such an emergency occurs, Operators may still be able to respond to alarms and manually enter ticket details in...