With the Authority card you can create and maintain a database of police, fire and other emergency services that a central station might need to contact in the event of an alarm or other emergency. Once created, you can add Authorities to the Action Pattern and Call Lists for a Customer as needed.
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Authorities
Authorities are the responding entities that attend to the alarms. In most countries, these are Police, Fire and Medical. Some common Terms used for describing authorities are:
PSAP - Public Safety Answering Point
AHJ - Aut...
Create an Authority Record
There are many ways to create a new Authority within the Manitou Web Client.
Hamburger (≡) icon - New - Authority
Maintenance Menu - Authority
The following steps walk through creating an Authority using the Maintenance Men...
Find an Authority Record
To locate an Authority, click the Hamburger icon (≡) then navigate to the Maintenance Menu then Authority .
Authority Record Form
On the Authority form, click the magnifier button to the right of the Authority ID field.
Sel...
Authority Details
The Authority Details section of the Authority record contains three cards. Details, Contacts, and Options.
Details
The Details section contains the core information about the Authority.
The ID
Name
Time Zone
L...
What is Authority Contact List?
From these cards, you can add and edit detailed information for a selected Authority.
The Contact List contains all persons and entities that have access to a property. Not everyone may be contacted in the event of an alarm. However, if a per...
Authority Contact List New
The Authority Contact list contains the persons who are responsible for responding to events and managing the Authority's data. Authorities may have three types of contacts added to their Contact Lists in Manitou: Contact Persons (Individuals o...
Authority Call Lists
Call Lists consist of persons and entities to contact in the event of alarms.
Call Lists are not required for any account or entity if the contacts to be called are in the order desired on the Contact List.
Call Lists have tw...
Authority Comments
Comments on Entity records consist of three main types: Temporary , Standing , and Special Instructions .
Temporary Comments - Comments about the monitored location or entity that is true only for a specified period of time. Exampl...
Authority General Schedules
Authorities may utilize two types of General Schedules: Keyholder Availability and Call List Availability.
Keyholder Availability
Keyholder Availability allows you to enable phone number contact points outside of hours they may answer...
Authority Maintenance Issues
Authorities may have Maintenance Issues related to their information or contact details. Maintenance Issues are found on the Authority record under the Maintenance Issues section. The following link discusses and demonstrates the creation of Ma...