As announced on March 18, 2025, support for SIMS ends next year on March 31, 2026. We have resources available to help you with moving to a new monitoring platform and we will partner with you to make the transition as easy as possible.
Articles
SIMS
- Manitou Feature Comparison
Feature
Manitou
SIMS
Action Patterns (step-by-operator instructions)
Yes
No
Enhanced Action Patterns (logic-based actions)
Yes
No
One Account - All Equipment (Transmitters)
Yes
No
Each Co...
Accounts Receivable Contacts & Escalation Guide (SIMS)
We are committed to making your billing and payments experience clear and easy to manage. This guide outlines who to contact for AR inquiries, when to escalate, and how to make payments.
When to Reach Out
Please contact AR if you need as...
Technical Support Escalation Guide
Our goal is to resolve your issues quickly and transparently. This article provides clear instructions on how to initiate requests, who to contact if you feel an issue is not progressing, and when escalation is appropriate. The article covers techni...
How to Make a Payment - SIMS
We appreciate your business and are committed to making your payment experience as smooth as possible. To help you get started, below are simple step-by-step instructions on how to make a payment on your Manitou account using our secure online...