Action Patterns and Enhanced Action Patterns

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Action Patterns and Enhanced Action Patterns
Action Patterns are a vital part of alarm handling and processing. They are a set of instructions for you to follow while handling an alarm. You configure Action Patterns based on the type of alarm, whether fire, burglary, and so on, and can be s...
Categories - Action Pattern and Enhanced Action Pattern
You can group Action Patterns into Categories. As one may expect, this allows users to organize Action Patterns. This is especially helpful for sites that have a large amount of Action Patterns and for any site that wants to create a specific Actio...
Customer - Adding an Action Pattern
To create a new Action Pattern for an individual customer, a Customer Action Pattern will be created. Open the customer whose Action Pattern you wish to edit. Selection Action Patterns from the Jump To list. On the left-hand side, all availabl...
Customizing - Action Patterns and Enhanced Action Patterns
Action Pattern Categories Action Patterns are categorized into the following types: Action Items — The particular commands that make up an Action Pattern or Enhanced Action Pattern. Logic Items — SQL Logic items, If, End If, Else, S...
Dealer - Adding an Action Pattern
To create a new Action Pattern for a dealer, a Dealer Action Pattern will be created. Open the customer whose Action Pattern you wish to edit. Selection Action Patterns from the Jump To list. On the left hand side, all available Action Pattern...
Enhanced Action Patterns
The Enhanced Action Patterns feature offers decision-tree functionality, and allows you to link Action Patterns together. Because Enhanced Action Patterns offer decision points, they allow you to implement dynamic and incident-specific actions. Fin...
Escalate Command
Escalate commands are used to escalate current alarms to either a different type of alarm or to a higher status alarm. The Escalate command can also close out the current alarm once the escalation has been processed. Creating an Escalate Command ...
Global - Adding an Action Pattern
Global Action Patterns are created and managed at the Monitoring Company level. They apply to all dealers and customer accounts that do not have Action Patterns specifically assigned. To create a Global Action Pattern, perform the following actions...
Grouping Action Patterns
You can group Action Patterns into Categories. As one might expect, this allows you to organize Action Patterns. This is especially helpful for sites that have a large amount of Action Patterns and for any site that wants to create a specific Actio...
Include Command
The Include command allows Action Patterns to be bundled within an Enhanced Action Pattern. Things to consider when using the Include command: Users will not be able to use the Include command if the included Action Pattern contains any progra...
Licensing Requirements
There are two licenses available: Action Pattern Plus — Used to enter post-processing Action Patterns. Enhanced Action Patterns , which includes the following commands: Wait — Delays action on an event for a period of seconds t...
Permissions - Action Patterns and Enhanced Action Patterns
Before using the Enhanced Action Patterns functionality included in Manitou, you must first set the Action Patterns permission by user or User Group in the Manitou Supervisor Workstation. See the Permissions section in the Manitou CS Supervisor Wor...
Technical Details - Enhanced Action Patterns
The Enhanced Action Patterns builds upon the original Manitou actions and combines Workflow functionality — Scripts, Prompts, and the recording of responses. There are also a number of new action types that are now available including the abi...
Data Entry Enhanced Action Patterns - Low Battery with AC Trouble (Web Client)
Additional Notes: •    You will need to type this into your action patterns. •    Select and Case statements are found under Logic. •&nb...
Enhanced Action Patterns - IF and Select
The IF and SELECT commands in the Enhanced Action Patterns contain variables that if the value is true or false operators may be directed down specific paths. This guide describes the variables and their use. Important Information! ...
Action Patterns
Important Information When creating a new Action Pattern there is a new option of “Critical First Contact” that when selected forces the first action pattern line to begin as soon as the alarm loads, without the need for an ope...
Residential v. Commercial Enhanced Action Patterns
This article steps through how to create a Residential versus Commercial Enhanced Action Pattern within Manitou 2.x Web client. Important Information: Prior to Manitou 2.x Web client, Residential or Commercial Action Patterns were most often...
Post Processing Action Patterns
Manitou 2.x Web Client has the ability to send notifications after the completion of alarms, or in the absence of alarms. This is called Post Processing.  This article steps through how to add action patterns on the customer and dealer rec...
PROMPT Masks for Manitou 2.X Web Client Action Patterns
When using the Prompt Action Pattern features in Manitou 2.x Web client a mask is required for the prompt to format correctly. Prompts are designed to collect information at the time of the alarm. The prompt data will NOT automatically insert the c...
Manitou: Action Pattern Creation eLearning
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