The Monitoring Company record contains company-related details for your Manitou Monitoring system. This record is available to hold and manage:
- Company Name and Address
- Default Country
- Default Language
- Default Time Zone - Manitou defaults its installation to Mountain Time US.
- Company Contact Numbers
- Company Contacts -These are the persons who would be contacted by the company and, when applicable, any technicians.
- Call Lists - These are the grouping of who to contact and in what order regarding the company. (Used rarely)
- Comments - Comments are particular to the company's temporary or standing comments and where you create your Special instructions that may be linked to other records.
- General Schedules - The Monitoring Company allows the creation of multiple types of General Schedules for use on the company record and throughout the system.
- General Schedule types on the Monitoring Company record:
- Keyholder availability - When to enable/disable a phone number.
- Call List Availability - When to activate a Call List.
- Action Pattern - When to allow a specified action. This is often used for differing behavior based on the day of the week and/or time of the day.
- On Test - Which hours may technicians place accounts on/off test without having to contact the monitoring center. Most often this is to ensure that the central station is aware of out-of-hours work happening and by whom.
- General Schedule types on the Monitoring Company record:
- Reverse Commands - These allow your company to send information to specific systems to trip connections, turn on cameras, and collect or connect to cameras and DVRs.
- TX ID Ranges - Allows the ability to restrict, and automatically create, account IDs for your transmitters.
- Billing - Allows the creation and management of Billing charges for services. Generally used when integrated with an Accounting system.
- Reports - Where you may create the company daily, weekly, monthly, and quarterly scheduled reports.
- Maintenance Issues - Create and track data issues related to the monitoring company.
- Action Patterns - Here you may create and update the Global Action Patterns. These are most often used on the Event Codes and Event Categories.
- GPS Tracking - When licensed for GPS tracking, here you may set Company-level Geofences and Groups for GPS signal Management. For example, a geofence may be the state, region, or country where when items enter or leave the fence; Manitou notifies the Signal Handler to create an alarm.
- Statistics - Displays the vital statistics regarding the entire company record.