Agency Response Report | Manitou Knowledge Base

The Agency Response report lists the details regarding Agency (or Agencies) response(s) including times and details of their response.

Customer ID - Filters which customer, or range of customers to include in the report results. Please note, that the report server searches the database numerically if you are searching for a range.
Customer Name - Filters the report results based on the name, or range of names of a customer. This is rarely used alone and will load with the customer name values after selecting the Customer ID.
Dealer ID - Filters results based on which dealer, or range of dealers, to include.
Branch ID - Filters results based on which branch, or range of branches, to include.
Group Code - Filters the report results based on which Group code, or range of codes, applied to accounts, to include.
Class Code - Filters the report results based on which Class code, or range of codes, applied to the accounts, to include.
Zip Code - the Zip/Postal Code, or range, of the account(s) for the report.
User ID - filters the report results based on the user ID(s) selected.
Agency ID - filters the report results based on the Agency ID.
Team Name- filters the data based on the specific selected Team Name.
Date - Range of dates to look for the items.

Minimum Onsite Minutes - filters out any onsite times less than the defined value.
Include details - includes the history details of the response.
Monitoring Status - Which accounts to include based on their state.
- Pending - New Account not yet active.
- Inactive - Non-monitored account that receives signals.
- Active - Monitored Account
- Deactivated - Non-monitored, non-logged account.

The Options allow the filtering of the report results by Event Codes and Event Categories.

The advanced selection allows the filtering by address or Company User Defined fields.