The Script Messages function allows users to create messages that can be saved and sent to Customers via email or fax. Once created, Script Messages are available for use with Action Pattern items.
Manitou can also add current alarm information to Script Messages. In this way, for example, a Manitou user can easily provide a Keyholder with the specific details of an alarm at the time of initial contact.
Adding a New Script Message
- Navigate to the Maintenance menu and select "Script Messages".
Result: The "Script Message" form displays as shown in the following screenshot:
- Click "Edit" then click "Add".
Result: The "Add Script Message" window displays as shown in the following screenshot:
- Enter a description for your new Script Message into the "Description:" field.
- Select the language for your new Script Message from the "Language:" dropdown menu.
- Select a delivery method for your new Script Message from the "Type:" dropdown menu and click "OK".
Result: Your new Script Message now displays on the Navigation Tree, and as the currently selected message on the "Script Message" form.
Note: If you are unsure about how your new message will be sent to the customer, select "Generic".
- Enter text for your new Script Message into the "Script Text:" field.
Note: Script Codes are insertable fields that symbolize a specific alarm detail. When you insert a Script Code into your message, you are telling Manitou to include the specific alarm detail symbolized by the code into the message. For example, the Script Code "{AC}" symbolizes Customer City/Town. If a specific Customer lives in Seattle, and a Manitou user inserts the "{AC}" Script Code into an email message regarding an alarm at the Customer's residence, Manitou sends the email with "Seattle" in place of the inserted "{AC}" Script Code.
- If you want to insert a Script Code into your new Script Message, select the Script Code and click "Add".
Result: The system inserts the Script Code you selected into the "Script Text:" window.
- When you finish entering text and adding Script Codes into the "Script Text:" window, click "Demo".
Result: The system displays your new Script Message with any inserted Script Codes translated according to the specific recipient's account details as shown in the following screenshot:
- Click "Save".
Using an Existing Script Message
- Navigate to the Maintenance menu and select "Script Messages".
Result: The "Script Message" form displays as shown in the following screenshot:
Note: Script Messages are organized according to Locale.
- Select the existing Script Message you want from the Navigation Tree.
Result: The message text displays in the "Script Text" area of the window, and a list of codes displays in the "Script Codes:" area of the window as shown in the following screenshot:
- Click "Demo".
Result: The "Script Text Demo:" field displays with the Script Codes fields completed for a hypothetical recipient. When you send a Script Message to a real recipient, Manitou uses its database to replace the Script Code fields with the recipient's relevant information.
