Customer Records

GPS Tracking is essentially BoldTrak integrated into Manitou. It is a tool used to establish boundaries and track devices. With GPS Tracking you can: Track and monitor anything from people to vehicles to devices. Pinpoint any locatio...

Address The Details card displays the current address information. You can start a Watch list, edit the Address, and expand/collapse address Details. The Customer serial number appears on the top of the card, and you can use it t...

If you click Systems, a summary of Customer Systems and Monitoring Details appear. You use systems to set the configuration of how a signal will find this account when it arrives from a receiver. Notes: You can select from and act u...

To launch a video in Manitou, do the following: Open the Devices card for the selected camera device.  Click the Connect icon (camera) on the “device” card. VCC launches from where you can view the video. ...

You can view existing Monitoring Services that are contracted. Additionally, you have the ability to: Add or edit Monitoring Services. Select from the different Monitoring Service Groups on the Monitoring Services card and view the deta...

From these cards you can add and edit detailed information for selected Customer contacts. The Contact List contains all persons and entities that have access to a property. Not everyone may be contacted in the event of an alarm. However, if...

Suppress  – Select to suppress the contact’s birthday. VRT ID  – Voice Response Terminal. A Dealer logs into VRT (Voice Response Terminal) or BoldNet Neo to put the account On Test outside of the schedule. Web Profile  – The contact’s Web ...

You use this card to add details for all the people, Agencies, Authorities, Dealers, and/or Branches requiring contact for a given alarm. Call Lists are especially useful for commercial sites that might have differing shifts based on the time of day...

The General Schedules define the availability of Keyholders, Programming, Access Control, Call List Availability, and Reminder Schedules, and when you can put accounts On Test. Note:  You can add, edit, and delete General Schedules by clicking th...

The  User Defined  card displays any data for the Customer that might not have had a proper location within the Customer record. The User Defined  option is for the specific use of individual central stations. You add User Defined  fields within ...

Plans are images of the account property (if configured). Plans can show video snapshots, schematics, drawings, floor plans, and so on. In use with an alarm, these Plans can show valuable information such as a tripped Zone and all other Zones of an ...