Operations Management

This article details how to change a customer account number . In order to complete this action, there may be no active alarms in the alarm queue for this customer or any related customers (main/sub, master/related to master). Load ...

The Manitou Audit Trail is a feature that tracks edits made to the entity records.  The Manitou Audit Trail details are available for review from within the individual items in the Customer Activity Log and also within the Audit Trail form.   ...

The Enhanced Scripts is a feature that allows automation of specific notifications based on the types of event or change, and allows the creation of User Scripts for use internally within alarm processing.  This  The Enhanced Scripts are foun...

Once created, Enhanced Scripts must be applied to contacts or used within Action Patterns.   Please note, Manitou only enables access to Script subscriptions to contacts and entities with email addresses .   Subscribing to Scripts on ...

Adding a user script to an Action Pattern Load the Monitoring Company . Navigate to Action Patterns. Add or edit the Action Pattern. Select Data Handling section then Show . Select Enhanced Script .   Select the...

Each company has standards for removing customer records from the Manitou database.  See your company contacts for your process.  When it is necessary to remove a customer record, use the following steps to accomplish the task. Pl...

Once deleted, the details of the customer record deletion and the account's activity history move to the Deleted Customers form.  This is found under the Maintenance Menu.   Once selected, the Deleted Customers list loads to the last ...