The Customer Record contains all pertinent information regarding the Customer account. This information automatically populates into the Alarm Mode window at the time an alarm presents to Manitou.
Articles
Account Maintenance
Account Maintenance in Manitou consists of viewing and editing records as well as viewing logs and making other adjustments within the system. See the Data Entry section for more information.
...
Locate a Customer Record
Customer records are found in a number ways within Manitou.
Dashboard
The Default Dashboard upon arrival into Manitou displays the last 10 recent customers and alarm customers. When available, the Watch List Customers also show. A ...
Other Records
Manitou contains a number of records called entities. The following links load the details of each entity.
Monitoring Company - The primary record for the Monitoring Center.
Dealer - Installers and other groups that manage accounts...
Dealer Takeover
When an installing company purchases another, or a dealer and sub-dealer group chooses to consolidate, the Dealer Takeover feature accomplishes this. See this article for how to complete a Dealer Takeover .
...