Manitou has multiple functions, including running reports, but the primary function is for operators to handle alarms.
Before we begin, it is important to understand some things.
In Manitou, there are Alarms and there are Signals.
The difference between an Alarm and a Signal is that an Alarm may have come to the screen for an operator to handle, whereas a Signal logs to Customer Activity. Burg Alarms and Fire Alarms are good examples of Alarm since they typically need operator interaction. Examples of signals would be Transmitter Test signals, or Burg Restore signals (since these require no actions by the operator, they log to Customer Activity.
Alarms are the events that Operators interact with.
Articles
Manitou Alarm Handling eLearning
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Manitou Advanced Operations eLearning
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Alarm Handling
Alarm Handling is the core function of the Manitou system. An "alarm" in Manitou by definition is "an event that an Operator must interact with and process by taking specific action or verifying an event".
To access the current alarms, selec...
Alarm Queue Columns
This article details the names and purposes of each column within the Alarm Queue.
Alarm No – This is a combination of the serial number of the account (the unique identifier of the account within the ...
Filtering the Alarm Queue
Filtering of the alarm queue should only be done under the direction of a Supervisor or Manager! This article steps through how to filter the Alarm Queue should the need arise. Load the Alarm Queue. Click the Filter Icon. Select the filter p...
Operator Cancel from Queue
When the alarm queue has a large number of alarms that require clearing, with permission to do so, it is possible to clear them all at one time based on their event code, customer, or disaster status. This article steps through the canceling of alar...
Creating a Pre-Cancel Event
From time to time, a customer may call because they tripped their alarm or because they plan on tripping their alarm. This constitutes a Pre-cancel in Manitou 2.x Web client.
Add a Pre-cancel:
Press F9 on your keyboard, use a customi...
Creating Main and Sub-accounts
This article details how to create Main and Sub-Accounts and link signals through the Main to the Sub-account. Important Notes: All signal processing happens on the MAIN account. It is possible to program Late to Close, Late to Open, and a few ...
Alarm Handling Training Guide
Alarm Handling
Alarm Handling is the primary reason for Manitou to exist. Yes, it is also used to run reports and provide other services, but as an Alarm Automation software, the primary function is for operators to handle alarms.
Befo...
Signal Processing Attributes Guide
Signal Processing Attributes are used by Manitou to define standards for signal processing and automated actions. Many attributes work in pairs. See Manitou Signal Processing Attributes Guide.pdf for explanation of each attribute and its use. ...