Entering an Action Pattern - Logic - Contact Verification

When creating Action Patterns in Manitou, it is vital to understanding the process and need.  Taking the time to prepare saves time in the creation process.  This guide steps through the creation of a logic Action Pattern after the initial Action Pattern creation.  

Operational Need 

Based on the company Standard Operating Procedures (SOP), Burglary Alarms have the following standard for processing: 

• Upon receipt of the Alarm, the Operator must contact the site and then a verification contact person. 
• If unable to reach anyone then the operator would be responsible for dispatching the authority. 
• After a dispatch, the operator suspends the alarm for 15 minutes to await any feedback from the responding authority. 
• Operators will document any feedback or overrides, and then close the alarm.   

Planning the Action Pattern

Based on the customer/company need the company then plans the action pattern.  

In this scenario, Manitou calculates the Contacted Value and also provides a prompt if the site requires a dispatch.  

Creating the Action Pattern

In this example, we create an Action Pattern that makes contact with three contact types, suspends the alarm, then closes the alarm.  This action pattern contains only the the steps required to make the appropriate contacts for the event.  

1. Locate the Action Pattern within the record.
2. Click the Pencil icon (✏️) found on the upper-right-hand corner of the page.  
3. Select Entity Handling section, and select Contact.
4. Choose the Contact Customer at Site to contact. 
5.  Select Logic Handling, then IF.
   1. Select Alarm State.
   2. Enter a Description, such as "Contact Site Successful."
   3. Select "Prior Action Completed".  This means that the call prior to the contact was successful.
6. Select Else
   1. Enter a Description, such as "Contact Site Unsuccessful."
7. Select END IF
   1. Enter a Description, such as "Contact Site Logic End."
8. Select Entity Handling section, and select Contact.
9. Choose the Contact ECV Contact to contact. 
10. Within the first Else Section, select Logic Handling then IF.
    1. 1. Select Alarm State.
       2. Enter a Description, such as "ECV Contact Successful."
       3. Select "Prior Action Completed".  This means that the call prior to the contact was successful.
    2. Select Else
       1. Enter a Description, such as "ECV Contact Unsuccessful."
    3. Select END IF
       1. Enter a Description, such as "ECV Contact Site Logic End."
11. Within Action Handling section select Label.
    1. Describe the Label, such as DISPATCH.
    2. Apply.
12. Select Entity Handling section, and select Contact.
13. Choose the Authority and Type to contact. 
14. Select Alarm Handling section, then choose Suspend.
15. Set the time period to suspend and the new priority. 
16. Select the Action Handling section and select Label.
    1. Describe the Label, such as DOCUMENT.
    2. Apply
17. Select the Data Handling section, then Prompt.
18. Enter a Text Prompt asking for additional details, if available.
19. Select Log Line.
20. Enter the details from the prompt using the variable created in the prompt.  
21. Return to Alarm Handling, and select Close.
    1. If desired, select the default resolution code, leave the resolution code blank if the operator should make that selection.
22. Return to the Else sections for Customer and ECV Contacts, select the Action Handling section and select Jump To, then pick DISPATCH.
23. Return to the IF Sections and after the Prior Action Completed values, select Action Handling section and select Jump To, then pick DOCUMENT. 
24. Click Done.
25. Save (💾) the Record.

The labels entered in the Action Pattern description fields display within the alarm, to operators, and when selecting Masked in the record.