Manitou Knowledge Base
Table of Contents
Table of Contents
Toggle navigation
Click for Bold Group Support Portal
Home
Glossary
Manitou - Getting Started
Your Manitou Guide: Start Here
Logging on to Manitou Web Client
Manitou Overview eLearning
Manitou Web Client Overview
Keyboard Shortcuts
Standard Shortcuts
Alarm Processing Shortcuts
Record Overviews
Record Overviews
Customer Record Overview
Customer Record Overview
Standard Icons in Manitou Web Client
Settings
My Dashboard
Custom Dashboards
UL Monitoring Layout
Adding and Maintaining Account Records
Submitting a case on the Customer Portal
Manitou eLearning Courses
Manitou Overview eLearning
Manitou Supervisor Workstation eLearning
Manitou Alarm Handling eLearning
Manitou Advanced Operations eLearning
Manitou Data Entry eLearning
Manitou Action Pattern Creation eLearning
Alarm Handling
Manitou Alarm Handling eLearning
Manitou Advanced Operations eLearning
Alarm Handling
Alarm Tracking
Tracking Alarms
Alarm Queue Columns
Filtering the Alarm Queue
Operator Cancel from Queue
Creating a Pre-Cancel Event
Creating Main and Sub-accounts
Alarm Handling Training Guide
Signal Processing Attributes Guide
Customer Wizard
Customer Wizard - Inital Setup
Customer Wizard - Launch the Customer Wizard (Step 1)
Customer Wizard - Name and Address (Step 2)
Customer Wizard - Contact Points (Step 3)
Customer Wizard - Monitoring Details (Step 4)
Customer Wizard - Systems (Step 5)
Customer Wizard - Contacts (Step 6)
Customer Wizard - Call Lists & User Defined Fields (Step 7)
Customer Wizard - Complete New Customer Record (Step 8)
New Customer Entry in the Manitou Web Client
Data Entry
Manitou Data Entry eLearning
Customer
Add a Customer
Add a Customer
New Monitoring Details
New Customer - Contacts
New Customer Call Lists
Customer Details
Customer Systems
New
Customer Systems - Programming
Customer Systems - Areas and Zones
Customer Systems - Devices
Customer Systems - Users List
Customer Systems - Reminders
Customer Action Patterns
Customer Enhanced Subscriptions
New
Customer GPS Tracking
New
Customer Monitoring Services
New
Customer Contact List
New
Customer Call List
New
Customer General Schedules
New
Customer Activity Log
New
Customer Permits
New
Customer Comments
New
Customer User Defined Fields
New
Plans
Plans
Adding a Plan
Adding Layers to a Plan
Adding an Area to a Plan
Adding Zones to a Plan
Adding a Sector
Adding a Device
Adding Fields of View to a Plan
Linked Views
Add a Label to a Plan
Add a Compass to a Plan
Accessing Plans During an Alarm
Customer Maintenance Issues
New
Customer Reports
New
Customer Reverse Send and Commands
New
Dealer
The Manitou Dealer Record
New
Adding a Dealer
Dealer Details
Dealer Contact List
Dealer General Schedules
Dealer Call Lists
Dealer Transmitter Types
Dealer Programming
Dealer Comments
New
Dealer User Defined Fields
New
Dealer Billing
Dealer Billing
Dealer Billing Options
Dealer Billing Accounting Company
Dealer Billing Monitoring Types
Dealer Billing Accounting Link
New
Dealer Billing Charge Types
New
Adding Dealer Billing Charges
New
Dealer Billing Rates
Updated
Dealer Billing Rate Tables
Updated
Dealer Billing Reports
Updated
Dealer Action Patterns
New
Dealer Maintenance Issues
Dealer Control Panels
Dealer Reverse Protocols & Reverse Commands
Dealer Reports
Dealer Statistics
New
Dealer GPS Tracking
New
Creating a Dealer System Account
Dealer Branding in BoldNet
New
All Activity Web Printer
Creating an Open/Close Schedule on a Dealer System Account
Updated
Authority
Authorities
Create an Authority Record
Find an Authority Record
Authority Details
What is Authority Contact List?
Authority Contact List
New
Authority Call Lists
Authority Comments
Authority General Schedules
Authority Maintenance Issues
Monitoring Company
Monitoring Company
Monitoring Company Details
Monitoring Company Contact List
Monitoring Company Call List
Monitoring Company Comments
Monitoring Company General Schedules
Monitoring Company Reverse Commands
Monitoring Company TX ID Ranges
Monitoring Company Billing
Monitoring Company Reports
Monitoring Company Maintenance Issues
Monitoring Company Statistics
Monitoring Company Action Patterns
Monitoring Company GPS Tracking
Branch
Branch
Add a Branch
Branch Details
Branch Contacts
Branch Call List
Branch Comments
Branch General Schedules
Branch Reports
Branch Maintenance Issues
Branch Statistics
Global Keyholder
Global Keyholder
Create a Global Keyholder Record
Global Keyholder Details
Global Keyholder Profile
Global Keyholder User Defined Fields
Global Keyholder General Schedules
Global Keyholder Maintenance Issue
Common Data Entry Features
Creating a Reminder
New
Comments in Manitou
New
Contact Lists and Call Lists
Contact List
New
Default Person Types (Manitou Database)
New
Call Lists
New
Creating a Complex Call Lists
General Schedules
General Schedules in Manitou
New
Creating General Schedules
New
Maintenance Issues
Maintenance Issues
Viewing an Existing Maintenance Issue
Creating a New Maintenance Issue
Editing a Maintenance Issue and Marking it as Resolved
Adding a New Technician
Reopening a Maintenance Issue
New
Reporting
Types of Reports available in Manitou
Scheduled Reports
Scheduled Reports
Schedule a Report
Edit a Scheduled Report
Reports
Reports on Entity Records
Generate and Publish a System Report
Activity Reports
Activity Reports
Agency Response Report
Alarm Cause Summary
Alarm Detail Report
Alarm Detail by Alarm Number
Authority Call History
Authority Response Report
Alarm Grading
Alarm Resolution
Alarm Response
Customer Activity
Daily Signals
Handled Signals by Operator
Signal Count by Customer
UL Response
Unrestored Signals
User History
Custom Reports
Custom Reports
Customer Signal Count Generator
Dealer Billing Deferred Revenue
Dealer Billing Generate
Dealer Billing Post
Dealer Billing Preview
Dealer Excess Billing
Dealer Signal Count
Police
Receiver Availability
Signal Lifetime
Master File Reports
Master File Reports
Master File Sub-Reports
Access Control Card Formats
Accounting Companies
Agency Master File
Application Types
Audio
Authority Master File
Branch Master File
Cities
Class Codes
Contact Point Types
Control Panels
Countries
Customer Master File
Dealer Master File
DNIS Maps
Event Categories
Event Codes
Event Maps
Global Holidays
Global Keyholder Master File
GPS Transmitter
Group Codes
Locales
Monitoring Company Master File
Monitoring Groups
Monitoring Types
Output Device Types
Permit Types
Post Codes
Receiver Line Prefixes
Receiver Types
Receivers
Regions
Resolution Codes
Reverse Channel Routes
Script Messages
Service Provider Device Types
Subtypes
Temporary Comments
Time Zones
Transmitter Protocol Formats
Transmitter Types
User Groups
Users
Window Codes
Workstation Groups
Workstations
Running a Customer Master File Report
Report Queue
Report Queue
Report Review in Report Queue
Filtering the Report Queue
Transmitter Types
Transmitter Types
Adding a Transmitter Type
Transmitter Type Programming
Transmitter Programming Commands
Transmitter Programming Commands
Audio
CanCancel
Cancel
CanCancel Programming and Cancel Commands
Confirmed
Dual
EntryExit (EntryType)
GPS Programming Commands
IfClosed (Event, Alarm)
IfOpen (Event, Alarm)
InSched (Sched No., Event, Alarm)
InTest (Event,Alarm)
NotifyMe Programming Commands
Pri (Priority)
PSAPLkup(Service Type)
ResetTimeout(Event)
RestCat (EvCat)
Restore ()
RestRq (Event, Zone, Timeout)
Silent()
Suspend (Timeout, Hidden)
TempClose (Window)
Tour(ID,Sequence,Timeout)
TwoTrip (ID)
User(ID, Override)
Video()
Action Patterns
Action Patterns - What they are
New
Planning Action Patterns
New
Action Pattern Commands
Alarm Handling - Defer Alarm
Alarm Handling - Suspend
Alarm Handling - Close
Alarm Handling - Escalate
Entity Handling - Contact
Entity Handling - Notify
Entity Handling - Report
Action Handling - Wait
Action Handling - Include
New
Action Handling - Label and Jump To
Action Handling - Section Header Start & End
Data Handling - Launch
Data Handling - Show
Data Handling - Attention
Data Handling - Prompt
Data Handling - Set
Data Handling - Remark
Data Handling - Log Line
Data Handling - Enhanced Script
External Handling - Send and Connect
Logic Handling - If, Else, End If
Logic Handling - Select, Case, Otherwise, End Select
Adding an Action Pattern
Entering an Action Pattern - Standard
Entering an Action Pattern - Logic - Schedule
IF Logic Walkthrough
Entering an Action Pattern - Logic - Contact Verification
Troubleshooting Action Patterns
Action Pattern Queries
Count of Burglary Alarm
Count of Late to Test 30 Days
Zone Description Query
Verify UL Value Query
Customer Type Query
On Test Query
Area Open or Close Status Query
GPS Tracking
New
Enhanced Scripts
New
Operations Management
On Test
On Test
Reviewing Accounts On Test
Updated
Changing Account ID Numbers
Signals in Manitou
Signaling in Manitou
How Events Translate in Manitou
How Events Receive their Action Pattern
Zone or Point ID Assignment
Audit Trail
New
Supervisor Workstation
Manitou Supervisor Workstation eLearning
Script Message Codes
SWS - Getting Started
Supervisor Workstation Navigation
SWS - Navigation
SWS - Navigation - Navigator Pane
SWS - Navigation - Status Bar
SWS - Navigation - Toolbar Menus
Forms in the View Menu
SWS - Forms in the View Menu - User Status
SWS - Forms in the View Menu - Processes
SWS - Forms in the View Menu - Alarm Queue
Forms in the Tools Menu
SWS - Forms in the Tools Menu - System Log
SWS - Forms in the Tools Menu - Raw Data Log
SWS - Forms in the Tools Menu - System Application Log
SWS - Forms in the Tools Menu - Voice Recordings
SWS - Forms in the Tools Menu - Options
SWS - Forms in the Tools Menu - Reprocess Tickets
Forms in the Maintenance Menu
SWS - Forms in the Maintenance Menu - Users
SWS - Forms in the Maintenance Menu - User Groups
SWS - Forms in the Maintenance Menu - Workstations
SWS - Forms in the Maintenance Menu - Event Codes
SWS - Forms in the Maintenance Menu - Event Categories
SWS - Forms in the Maintenance Menu - Event Maps
SWS - Forms in the Maintenance Menu - Country
SWS - Forms in the Maintenance Menu - Locales
SWS - Forms in the Maintenance Menu - Time Zones
SWS - Forms in the Maintenance Menu - Configuration
SWS - Forms in the Maintenance Menu - Receivers
SWS - Forms in the Maintenance Menu - Permissions
SWS - Forms in the Maintenance Menu - Access Control Card Formats
SWS - Forms in the Maintenance Menu - Application Types
SWS - Forms in the Maintenance Menu - Contact Point Types
SWS - Forms in the Maintenance Menu - Integration Configuration
SWS - Forms in the Maintenance Menu - Monitoring Groups
SWS - Forms in the Maintenance Menu - Monitoring Types
SWS - Forms in the Maintenance Menu - Output Device Types
SWS - Forms in the Maintenance Menu - Service Provider Devices
SWS - Forms in the Maintenance Menu - Permit Types
SWS - Forms in the Maintenance Menu - Receiver Types
SWS - Forms in the Maintenance Menu - Reverse Channel Routes
SWS - Forms in the Maintenance Menu - SubTypes
SWS - Forms in the Maintenance Menu - Transmitter Protocol Types
SWS - Forms in the Maintenance Menu - Workstation Groups
SWS - Forms in the Maintenance Menu - Class Codes
SWS - Forms in the Maintenance Menu - Resolution Codes
SWS - Forms in the Maintenance Menu - Schedule Window Codes
SWS - Forms in the Maintenance Menu - Accounting Companies
SWS - Forms in the Maintenance Menu - Control Panels
SWS - Forms in the Maintenance Menu - Global Holidays
SWS - Forms in the Maintenance Menu - Maintenance Issues
SWS - Forms in the Maintenance Menu - Script Messages
SWS - Forms in the Maintenance Menu - Web Membership
SWS - Forms in the Maintenance Menu - Audit Trail
Forms in the Reports Menu
System Reports
System Reports - Activity Reports
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Cause Summary
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Detail
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Detail by Alarm Number
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Grading
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Resolution
SWS - Forms in the Report Menu - System Reports - Activity Reports - Alarm Response
SWS - Forms in the Report Menu - System Reports - Activity Reports - Customer Activity
SWS - Forms in the Report Menu - System Reports - Activity Reports - Daily Signals
SWS - Forms in the Report Menu - System Reports - Activity Reports - Handled Signals by Operator
SWS - Forms in the Report Menu - System Reports - Activity Reports - Last Signal Date
SWS - Forms in the Report Menu - System Reports - Activity Reports - Signal Count by Customer
SWS - Forms in the Report Menu - System Reports - Activity Reports - UL Response
SWS - Forms in the Report Menu - System Reports - Activity Reports - Unrestored Signals
SWS - Forms in the Report Menu - System Reports - Activity Reports - User History
System Reports - Custom Reports
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Deferred Revenue
Training - Manitou Pre-Training Audit Sheet
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Generate
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Post
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Billing Preview
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Excess Billing
SWS - Forms in the Report Menu - System Reports - Custom Reports - Dealer Signal Count
SWS - Forms in the Report Menu - System Reports - Custom Reports - Customer Signal Count Generator
System Reports - Maintenance Reports
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Access Control Card Lookup
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Access Control Cards/Pins
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - ASAP Validate
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Audit Trail
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Billing Reconciliation
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Customer Add/Delete
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Customers with Transmitter Type
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Maintenance Issues
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Permit Exception
SWS - Forms in the Report Menu - System Reports - Maintenance Reports - Where Used on Contact List
System Reports - Master File Reports
SWS - Forms in the Report Menu - System Reports - Master File Reports - Access Control Card Formats
SWS - Forms in the Report Menu - System Reports - Master File Reports - Accounting Companies
SWS - Forms in the Report Menu - System Reports - Master File Reports - Agency Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Application Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Audio
SWS - Forms in the Report Menu - System Reports - Master File Reports - Authority Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Branch Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Cities
SWS - Forms in the Report Menu - System Reports - Master File Reports - Class Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Contact Point Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Control Panels
SWS - Forms in the Report Menu - System Reports - Master File Reports - Countries
SWS - Forms in the Report Menu - System Reports - Master File Reports - Customer Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Dealer Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - DNIS Maps
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Categories
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Event Maps
SWS - Forms in the Report Menu - System Reports - Master File Reports - Global Holidays
SWS - Forms in the Report Menu - System Reports - Master File Reports - Global Keyholder Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Group Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Locales
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Company Master File
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Monitoring Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Output Device Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Permit Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Post Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receiver Line Prefixes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receiver Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Receivers
SWS - Forms in the Report Menu - System Reports - Master File Reports - Regions
SWS - Forms in the Report Menu - System Reports - Master File Reports - Resolution Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Reverse Channel Routes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Script Messages
SWS - Forms in the Report Menu - System Reports - Master File Reports - Service Provider Device Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - Subtypes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Temporary Comments
SWS - Forms in the Report Menu - System Reports - Master File Reports - Time Zones
SWS - Forms in the Report Menu - System Reports - Master File Reports - Transmitter Protocol Formats
SWS - Forms in the Report Menu - System Reports - Master File Reports - Transmitter Types
SWS - Forms in the Report Menu - System Reports - Master File Reports - User Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Users
SWS - Forms in the Report Menu - System Reports - Master File Reports - Window Codes
SWS - Forms in the Report Menu - System Reports - Master File Reports - Workstation Groups
SWS - Forms in the Report Menu - System Reports - Master File Reports - Workstations
System Reports - System Reports
SWS - Forms in the Report Menu - System Reports - System Reports
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Count
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Services
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Status
SWS - Forms in the Report Menu - System Reports - System Reports - Customer Status Change
SWS - Forms in the Report Menu - System Reports - System Reports - Dealer BIlling
SWS - Forms in the Report Menu - System Reports - System Reports - False Alarm Summary
SWS - Forms in the Report Menu - System Reports - System Reports - On Test
SWS - Forms in the Report Menu - System Reports - System Reports - Operator Time Cards
SWS - Forms in the Report Menu - System Reports - System Reports - Raw Data Log
SWS - Forms in the Report Menu - System Reports - System Reports - Receiver Line Loading
SWS - Forms in the Report Menu - System Reports - System Reports - System Connection Status
SWS - Forms in the Report Menu - System Reports - System Reports - System Log
SWS - Forms in the Report Menu - System Reports - Transmitter Count by Receiver
SWS - Forms in the Report Menu - System Reports - Transmitter Count by TX Type
SWS - Forms in the Report Menu - System Reports - Unused Transmitters
SWS - Forms in the Report Menu - System Reports - User Statistics
Scheduled Reports
SWS - Forms in the Report Menu - Scheduled Reports
Report Queue
SWS - Forms in the Report Menu - Report Queue
Report Templates
SWS - Forms in the Report Menu - Report Templates
Manitou - Central Station Supervisor Training Guide
Action Patterns and Enhanced Action Patterns
Manitou: Action Pattern Creation eLearning
Action Patterns
Enhanced Action Patterns - IF and Select
Data Entry Enhanced Action Patterns - Low Battery with AC Trouble (Web Client)
Residential v. Commercial Enhanced Action Patterns
Post Processing Action Patterns
PROMPT Masks for Manitou 2.X Web Client Action Patterns
Bold Group Webinars
February 2024 - Manitou & Stages Integration Spotlight: How RSPNDR Revolutionizes Alarm Response
March 2024 - Using Enhanced Subscriptions in Manitou Web Client to Send Simple Customer Notifications
March 2024 Webinar - Enhanced Subscriptions in Manitou (video)
Manitou Web Client - Script Message Codes
Manitou Web Client - Enhanced Subscriptions - Customer Record Configuration
March 2024 Webinar - Q & A
Email to Text (SMS)
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics (video)
Account Maintenance
Customer Records
Locate a Customer Record
GPS Tracking, Geofences, Boundaries
Deleted Customers
Details
Systems
Launch Video in Manitou
Monitoring Services
Contact List
Fields & Attentions
Call Lists
General Schedules
User Defined Fields
Managing Plans
Logs
System Log
Raw Data Log
FEP List
FEP Configuration (Manitou 2.1.0)
Bold Local Utility Service
Bold Launcher
Manitou Add Ons
Advanced Report Writer
Advanced Report Writer - General Use
Home
Bold Group Webinars
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics
Articles
August 2024 - Manitou Integration Spotlight: Extract More Value from Video with Calipsa’s AI Analytics (video)