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Created On: 02/21/2025
in How To Videos
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Accounts may be placed On Test for multiple reasons and from multiple locations. See this article for more details for placing accounts on and off Test. ...
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In the course of processing alarms, it may be necessary to add temporary comments to the customer record.
Adding a Temporary Comment from an Alarm
Click the Plus sign (➕) to the right of the comments on the right-hand side of the...
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Monitoring Companies set their alarm tracking settings within the Manitou Supervisor Workstation.
There are five options for Tracking.
Alarm Tracking Cancellation
Don't Ask - Cancel - The system automatically cancels ...
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In order to prepare Manitou for Disaster Mode, there details to configure within the Supervisor Workstation.
See this guide for details about what and why Disaster Mode is used within Manitou.
Event Category Disaster Mode Configuratio...
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Upon receipt of an Alarm, alarm operators are taken to the Alarm Handling form . The Default alarm format is designed to provide operators with all key information for processing alarms.
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Within Manitou, Alarm Processing begins with Receiving alarms. Alarm Operators receive alarms in one of three ways:
"Cherry-picking" from the Alarm Queue - Alarm operators click the Alarm within the alarm queue to process.
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Created On: 02/07/2025
in Manitou - Getting Started The Customer Watch List is designed to draw attention to a small number of accounts for operational awareness.
Adding a Customer to the Watch List
Load the Customer Record.
Click the eyeball icon (👁️).
Where t...
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Once deleted, the details of the customer record deletion and the account's activity history move to the Deleted Customers form. This is found under the Maintenance Menu.
Once selected, the Deleted Customers list loads to the last ...
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Each company has standards for removing customer records from the Manitou database.
See your company contacts for your process. When it is necessary to remove a customer record, use the following steps to accomplish the task.
Pl...