Agency

Agencies are any organization that has access to customer accounts within Manitou.  Examples of Agencies are: Guarding - An agency that responds to a location, usually before dispatching an authority. UL Runner - Often a p...

How to add an Agency record to Manitou.

Upon Clicking Done , when creating a new Agency, the Agency is committed to the Manitou database.  The Agency Details card then displays with the Agency information.   Details  The Details card within the Agency Details portion of the ...

The Agency Contact list contains the persons who are responsible for responding to events and managing the Agency's data.  Agencies may have three types of contacts added to their Contact Lists in Manitou:  Contact Persons (Individuals on this Ag...

Call Lists consist of persons and entities to contact in the event of alarms.  Call Lists are  not required  for any account or entity if the contacts to be called are in the order desired on the Contact List.   Call Lists have tw...

Comments on Entity records consist of three main types: Temporary, Standing, and Special Instructions. Temporary Comments - Comments about the monitored location or entity that is true only for a specified period of time.  Examples of Tem...

Agencies may utilize two types of General Schedules:  Keyholder Availability and Call List Availability. Keyholder Availability  Keyholder Availability allows you to enable phone number contact points outside of hours they may answer.  ...

Agency Maintenance Issues are found under the Maintenance Issues Section of the Agency Record.  Please see the Maintenance Issues document for details on how to create Maintenance Issues. Maintenance Issues ...