Agencies are any organization that has access to customer accounts within Manitou. Examples of Agencies are:
- Guarding - An agency that responds to a location, usually before dispatching an authority.
- UL Runner - Often a part of the monitoring company or service provider that responds to a monitored location to secure and verify the
- Cleaner / Janitorial - A business that provides cleaning and janitorial services for a monitored location.
- Service Providers - Any other company or group providing services to monitored location(s). This could be gardening, companies that provide support services such as Environmental, Electrical, Communications, Repair, and IT and Network providers.
- Alternative Fire, Police, and Medical Authorities - These are often authorities that are contacted during specific periods of the day.
- Call Groups - Such as a group of people who are called for a school district, retail region, or the like.
These organizations or groups of people may be added to multiple accounts within the Contact List on the customer record.