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Last Updated: 06/05/2025
in Data Entry Customer The Customer Contact List contains all persons and entities that may be contacted for this Customer. Any contacts created on the Customer are available for contacting on any of the Customer's accounts.
Contacts Card
The contacts car...
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For customers using Media Gateway, there was a reported issue: Media Gateway: Auto Text is sending failed messages to the next successful message. This issue has been corrected. To receive the hotfix with this correction, please contact your Mani...
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Last Updated: 04/29/2025
in Data Entry Customer The Devices form within the Customer Systems Transmitter record, contains any devices monitored within that system and transmitter.
The Devices form contains 4 cards.
Devices - The listing of what devices, cameras, audio, etc., ...
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Devices are the equipment located at the monitored site, from which operators may access or receive information. Common device examples are Cameras, Audio, 2-Way voice, and other sensors. These are often separate from the alarm monitoring panel bu...
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Restore required indicates that the event programmed requires a restoring event before resetting the Zone status back to normal.
To use the timeout feature, the customer record must have the checkbox "Generate Restore Overdues" enabled. Th...
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Last Updated: 04/17/2025
in How To Videos
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Last Updated: 04/17/2025
in How To Videos
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Last Updated: 04/17/2025
in How To Videos