This article details the different Monitoring Types that can be used to create billing services.
Monitoring Types are found within the Supervisor Workstation (SWS); Maintenance Itesm>Setup>Monitoring Types.
Customer Level Monitoring Serv...
Upon receiving an alarm, review the alarm details:
Customer ID and name
Dealer Information (when applicable)
Alarm Information
Event Description
Priority
Event date/time
Zone/Point and Description
...