New Articles

  1. Manitou Linking to SedonaOffice

    When sites integrate with the SedonaOffice accounting system, there are a few things to understand.   SedonaOffice contains Customer, Site, and System values that Manitou links to the Site and System levels as Manitou Customer and Manitou Syste...
  2. Manitou Linking to SedonaOffice

    When sites integrate with the SedonaOffice accounting system, there are a few things to understand.   SedonaOffice contains Customer, Site, and System values that Manitou links to the Site and System levels as Manitou Customer and Manitou Syste...
  3. Customer Record Decision Guide

    When Should I...?  This document outlines the common decisions that Monitoring Companies must make to determine which type of account or system to create in a Manitou record.  Your company's Standard Operating Procedures (SOP) may vary.   ...
  4. Manitou Onboarding Guide

  5. Manitou to Managely Integration (entire process)

    Contents Router Configuration Options common to both installations Managely Configuration Adding the Router to the Manitou Configuration Starting the Router from the MSM Creating an Accounting Company Defin...
  6. Language Utility - Tying to Language

    After completing the import of the translations into the language utility for the desired language, it is important to test the changes by adding a user for the application you are translating and listing their primary language as the new language...
  7. Language Utility - Uploading Translations

    Upon completing the translations, you may import the file back into the Language Utility.   Log in to the Language Utility. Connect to the Database. Select the Language. Click Import. Select the text file. The file imports. ...
  8. Language Utility - Prepare for Translations

    After connecting to the Language Utility, it is most useful to export the items to a file so that you may use external tools such as text editors or Excel to find and replace values.   Log in to the Utility. Connect to the Database. ...
  9. Language Utility - Getting Started

    The Manitou Language Utility is a service that allows you to translate Manitou features.  This is most often used when the organization is in a country other than the United States or offers access to some elements of Manitou, such as BoldNet, t...
  10. Loop Contacts Action Pattern - Logic - Restart

    Often, monitoring companies require three (3) attempts to contact responsible parties before leaving messages or ending their attempts.  This action pattern walks through creating a Loop for making these contacts.  Keyholder Loops can be created a...