Auto-notify Open Close Events - 1

This article steps you through using Manitou to automatically notify customers when someone arms (closes) or disarms (opens) the site. Prior to the release of Post Processing Action Patterns, Manitou required the Open/Close service for Monitoring to be enabled. With Post Processing this is no longer required.

Step 1 - Create, or locate, the Script message to use:

1. Load the Supervisor Workstation
2. Navigate to the Script Messages menu (Maintenance menu - Script Messages)
3. Save the Script Message.

Step 2 - Create an Action Pattern (If you already have one, skip Step 2)

1. Load the Manitou 2.x Web Interface
2. Navigate to the Customer, Dealer, or Monitoring company record and select Action Patterns.
3. Click the plus icon to add a new action pattern.
4. Expand the Entity Handing Section and select Notify, then choose the appropriate entity to Notify, and their contact point of Email, Fax, Text, etc., then select Apply. (There is no need for a close command on a Post processing Action)

5. Click Done and Save the record.

Step 3 - Add Event Code and Action Pattern to Customer Post Processing

1. Load the Customer record and navigate to the Systems, Programming, Post Processing section, and click the edit pencil icon.
2. Within the dialog enter:
   • Event Code such as OP, CL, *O, OP1, etc.
   • Zone, if it must be specific.
   • Select the appropriate Action Pattern
3. Save the Record.

Step 3(A) - Add Event Code and Action Pattern to Dealer Post Processing

1. Load the Dealer record and click Edit.
2. Navigate to the Programming section.
3. Select the Event Category of the events to send the notification.

5. Save the Record.